Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,974 Reviews)
Rating breakdown 7,974 reviews
5 Stars
4,577
4 Stars
1,336
3 Stars
759
2 Stars
527
1 Star
775
71%of customers recommend this product.
(
2,179 out of
3,064)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: Kstactic
from Idaho
Verified Purchase:Yes
It’s more difficult to follow than TurboTax. It’s not very user friendly overall. It did not allow us to e-file our state 1065. It’s difficult to change any items you may need to. But the process was hundreds less and it did get the job done. It’s a very “DOS” experience.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: crap 123
from LA
Verified Purchase:Yes
The 1040/540 program was easy to follow. Thank you.
Sadly, the 1041 and 541 program not - I had to look for the 541 program in the forms section.
Why doesn't the 541 follow the 1041 automatically? Very frustrating
Sadly, the 1041 and 541 program not - I had to look for the 541 program in the forms section.
Why doesn't the 541 follow the 1041 automatically? Very frustrating
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Premium software is ok, business software is awful
on March 14, 2025
Posted by: VOldUser
Verified Purchase:Yes
I've used this software for many years.
The premium (personal) software is ok. Has a few quirks, but I got used to them.
I need the business software only to file form 1041 for a disability trust in favor of my daughter. This software is truly awful! For the first time this year, electronic filing was offered, but I couldn't do it because of inexplicable, often nonsensical error messages. I printed and filed paper as usual.
The premium (personal) software is ok. Has a few quirks, but I got used to them.
I need the business software only to file form 1041 for a disability trust in favor of my daughter. This software is truly awful! For the first time this year, electronic filing was offered, but I couldn't do it because of inexplicable, often nonsensical error messages. I printed and filed paper as usual.
Response from HRBlockBy Eva, Social Media Team, March 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Millie James
from Queens,NY 11434
Verified Purchase:Yes
You did a fantastic job by preparing my taxes along with many others. Thank you.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 15, 2025
Dear Millie, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Simply Satisfied
from Chicago
Verified Purchase:Yes
Have been pleased with the service and am a returning customer
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ft Lauderdale, Florida
Verified Purchase:Yes
I have used the software for the past three years and I love it. It's extremely easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Vacman
from GA
Verified Purchase:Yes
Easy to use the software to complete my business and personal taxes.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Barely sufficient, but there is telephone support.
on March 15, 2025
Posted by: Artseller63
from Highlands Ranch, CO
Verified Purchase:Yes
Setting the stage: THE TWO reasons I'm glad I bought this is because you at least offer telephone support. , and the ND state software handled my K-1 for royalties well.
1. The product itself has far too many obstacles to overcome:
2. Not very intuitive at all - topics are frequently hard to locate.
3. "Instructions" assume we know where to find things - a LOT.
4. NO import option available for major stock broker tax documents.
5. Misdirection from 1099-MISC entry to demanding an accompanying 1099-K entry. Need to call to get a workaround.
6. Entering data for oil royalties was nothing short of a nightmare. Again, with (very weak) telephone guidance I managed to get through it.
7. Your "software experts" handing phone calls, as hard as they try, are anything BUT "experts."
1. The product itself has far too many obstacles to overcome:
2. Not very intuitive at all - topics are frequently hard to locate.
3. "Instructions" assume we know where to find things - a LOT.
4. NO import option available for major stock broker tax documents.
5. Misdirection from 1099-MISC entry to demanding an accompanying 1099-K entry. Need to call to get a workaround.
6. Entering data for oil royalties was nothing short of a nightmare. Again, with (very weak) telephone guidance I managed to get through it.
7. Your "software experts" handing phone calls, as hard as they try, are anything BUT "experts."
If I had to do it over again, I would still buy your software because of the telephone support, weak and sloppy as it is - and - the fact that Turbotax, after my using it for 10 years, STILL can't handle a ND K-1.
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock