Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,974 Reviews)
Rating breakdown 7,974 reviews
5 Stars
4,577
4 Stars
1,336
3 Stars
759
2 Stars
527
1 Star
775
71%of customers recommend this product.
(
2,179 out of
3,064)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: MatSu Sam
from Wasilla, AK
Verified Purchase:Yes
The program kept blowing up with year - refusing to do backups, refusing to let me change the name of the file I was working on. It finally settled down and let me do the returns mid February. I did every 'update' as they were available. This has not happened in the years before. I could not find anything in the help/support section. As far as the tax work, that was good when I could finally get the program to work.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Vic tabel
from Ca
Verified Purchase:Yes
The product is great
But the service is horrible I bought this product and I have been using it for few years but when I need help I called and the recording keeps telling me you have our drop product and cut me off
But the service is horrible I bought this product and I have been using it for few years but when I need help I called and the recording keeps telling me you have our drop product and cut me off
Cons: Time consuming
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cjg 1
Verified Purchase:Yes
The personal version works fine. The business section is buggy. Certain areas on form 1065 are not included in the interview and then flagged as errors. The qbi information is opaque at best. Why no help screen and interview? Other areas are not included in the interview and left to the user to figure out. Support has no ideas how to answer these questions although they were very nice and tried to help. The company does not seem inclined to fix these issues.
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
I was disappointed that the 1040 software could not resolve an issue where my daughter was covered for 6 months with Obama Care, got married and then got 6 months of insurance through her husband’s work.
The business software to complete a trust 1041 tax return was difficult to use and was missing many of the features of the 1040 tax software.
The business software to complete a trust 1041 tax return was difficult to use and was missing many of the features of the 1040 tax software.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Albert Wall
from Houston, Texas
Verified Purchase:Yes
The Premium product is excellent but the Business product was quirky in 2023 and 2024 requiring calls to software support.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hawaii
Verified Purchase:Yes
Smooth process. Easy to understand. Will use it again to keep a history of filing
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Phred2
from Hawai’i
Verified Purchase:Yes
Bought the business package because I have to do a relatively simple 1041 return for a trust. Works well for our personal return but the business package is really clunky. Used it last year for the first time and expected that I could pull on the basic info from that return to start this year’s. Couldn’t do it. Also tried to find out where the return is stored but it’s hidden somewhere. Interview process is weak and doesn’t give many clues as to how to get down the right path unless you are a tax professional.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: KHW99
from New Jersey
Verified Purchase:Yes
Had to buy because TurbTax had fatal flaw that could not be corrected. It is desktop so could not load last years TurboTax return. Did not use any of the add on services (Don't need). Interview was reasonable to enter data and could easily go direct to section i could work on without interview. Upload of external documents was easy. Print output for worksheets was terrible and had to print specific form pages which is why this rating is 4 stars. Expect I will use again next year assuming i have no problems with ultimate Fed or State reviews.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock