Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows
Average customer rating
4
(8,367 Reviews)
Rating breakdown 8,367 reviews
5 Stars
4,742
4 Stars
1,422
3 Stars
830
2 Stars
565
1 Star
808
71%of customers recommend this product.
(
2,378 out of
3,329)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows
Posted by: Beach65
from Robertsdale , Alabama
Verified Purchase:Yes
Very thorough & doesn’t miss a thing ! Liked it much better than Turbo Tax .
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Buggy. crashes on opening & loses completed files
on February 28, 2025
Posted by: Jpw711
from United states
Verified Purchase:Yes
When the program works, it's great. But it has a bug, that's been ongoing for years, that corrupts the database holding your tax files so that they just disappear when you open the program to continue working. (The program crashes on opening, unable to open some path). There's a fix online, but the program needs to be fixed. Another problem with it, IF you get a new computer, you best have a copy of last years program, since you have to have it on your new computer to carry over last years files (which most likely will have the same bug). You can't just copy last years data file over to the new computer and tell this years program to import it, that would just be way to easy. The print module likes to crash as well.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, February 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Good for federal returns, not so great for states
on February 28, 2025
Posted by: Westie591
from Boston, MA
Verified Purchase:Yes
Overall, the federal business return worked well, but I was disappointed that I was unable to do my corporate state tax returns through this software (I live in MA). For the personal return, it turned out that I had to pay to file my state return, which surprised me. I thought the purchase of this product included one free filing of a state return.
Value
3
Response from HRBlockBy Abbie, Social Media Dept, March 1, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: BubbaP
from Texas
Verified Purchase:Yes
Bought this under the advertisement that it could do form 1041s for trusts. It cannot, therefore I bought a higher level of tax software then I needed. Disappointed.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, March 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Unhappy789
from TN
Verified Purchase:Yes
No way to save the Business file to a different location than the program without making a backup copy. This is a DEAL KILLER for me.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Schedule M15, Underpayment of Estimated Income Tax
on March 1, 2025
Posted by: Harry22
Verified Purchase:Yes
Your software did not include the Schedule M15, Underpayment of Estimated Income Tax for Minnesota and so I had to download the form and fill it out by hand.
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: CtClays
from Connecticut
Verified Purchase:Yes
I've used it for years. the ease of use and the accuracy is great. I do my whole family's.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Mary751
from Upper Chichester Pa
Verified Purchase:Yes
I bought the premium and business software in January, however the business program is constantly getting an error message "that the program has encountered an unexpected error and needs to close", I have never had this issue in prior years. I also called for support, and they just told me to shut down and re start which works occasionally.
I have been struggling with restarting the program continuously in order to complete a business return, which means it takes me hours longer than it should.
Very disappointed in the business program.
The individual program does not seem to have this issue.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock