Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,515 Reviews)
Rating breakdown 7,515 reviews
5 Stars
4,371
4 Stars
1,249
3 Stars
692
2 Stars
481
1 Star
722
71%of customers recommend this product.
(
1,944 out of
2,749)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: tpdjr
from Texas
Verified Purchase:Yes
When working the software was excellent. However, it is plagued by bugs and frequently quits working..."an unexpected error has occurred...". This spoils the user experience.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
5
Makes doing taxes less painful, and more accurate.
on February 23, 2025
Posted by: PJB1985
from Florida
Verified Purchase:Yes
Makes doing taxes less painful, and more accurate. Saves time and money, a true (and rare) win-win.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie, Social Media, February 23, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
I had a question about the import feature from financial institutions. Right now the only way to import is if you use Quicken or get a TXF file from your financial institution. In the prior year versions there was a list of financial institutions that you could scroll through until you found yours and downloaded the data. The lady helping me checked to see if this might be corrected in the next update. I sure hope the update next week corrects this because it is a pain to have to enter all the stock trades.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I use this every year for home and business, and have come to trust the data. This year one item imported from last year (AGI) did not seem to match what the feds had and I had to use my own records to change the number to get it accepted as an eFile.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Westchester NY
Verified Purchase:Yes
The additions and subtraction sections are not really "interview" format. You need to go thru them and try to determine if they apply to your return. Not easy for the uninitiated. It would be better if they had a leading question which would indicate that you should look at the particular item. .
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Fort Pierce, Florida
Verified Purchase:Yes
I have been a life-long customer of your PREMIUM software because it makes my life so much easier.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 24, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: DissatisfiedDis
from Grove OK
Verified Purchase:Yes
I bought this software to file Form 1041 tax returns. What a disaster. None of the forms could be efiled.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: gizadee
Verified Purchase:Yes
Had trouble getting my computer to acknowledge the program. Questions asked by the program were not direct. I found Turbo Tax easier.
Response from HRBlockBy Abbie, Social Media Dept, February 25, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock