Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,862 Reviews)
Rating breakdown 7,862 reviews
5 Stars
4,528
4 Stars
1,315
3 Stars
740
2 Stars
514
1 Star
765
71%of customers recommend this product.
(
2,129 out of
2,997)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: Topfoster74
from Cornelius Oregon
Verified Purchase:Yes
I have been a loyal customer for years because of the ease at which I can utilize this product. Very well laid out. Easy to understand and exception service.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, November 4, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Poor Experience with software, no Efile for State
on November 4, 2024
Posted by: rikpat
from Philadelphia, PA
Verified Purchase:Yes
Kills the purpose of the software savings if you have to do manual work by mailing and printing for State returns. Would rather save time and go back to TaxAct instead for full Online experience and eFiling for both Federal and State.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media, November 5, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Badmoonrising
Verified Purchase:Yes
This is confusing and l’m not going to fill
Out all these fields!
Out all these fields!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media, November 5, 2024
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DaRixter
from Florida
Verified Purchase:Yes
Questions are sometimes counter-intuitive.
Help is difficult to find for both personal and business forms.
Error messages are short, insufficient, and do not explain how to fix it.
Help is difficult to find for both personal and business forms.
Error messages are short, insufficient, and do not explain how to fix it.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media, November 10, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: NAGESH1
from CA
Verified Purchase:Yes
The personal tax product with 5 licenses is a good deal for a growing family. It has serious bugs in scanning in W2s. It cannot handle W2s that have non taxable income. This is a major bug.
The Business Product is a waste of time. In 2022, I worked around the bugs and crashes. In 2023 I was forced to buy Intuit TurboTax for business as the HR&R Block Business Software crashed at every form. You need a way more stable product.
The Business Product is a waste of time. In 2022, I worked around the bugs and crashes. In 2023 I was forced to buy Intuit TurboTax for business as the HR&R Block Business Software crashed at every form. You need a way more stable product.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media, November 10, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible experience after using TaxAct for decades
on November 13, 2024
Posted by: Bad Tax Software HRBlock
from Ozark, MO
Verified Purchase:Yes
Failure of a product.
Bad programming
No way to figure what your software requests to fix
Bad programming
No way to figure what your software requests to fix
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media, November 15, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nigelilito
from London
Verified Purchase:Yes
Follow the interviews and you cannot go wrong. Loads of tips while going through the process that still allows customization.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media, November 25, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ashok_C
from California
Verified Purchase:Yes
I have been using HR Block software (Premium & Business) for years and I think it is good enough for my needs but it does miss a few things. Form 568 of California is missing in the software and every year I have to fill that up separately. Very often the software also shows warning for some data issues and in spite of fixing it the warning stays on and I have to bypass it. I am actually thinking of trying TurboTax from 2025 onwards.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Social Media Department, November 30, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock