Great Product - Can Benefit from better directions
on June 14, 2024
Posted by: YearlyTax
from New York NY
Verified Purchase:Yes
We've used H&R block tax software for number of years and found it better comparing to other available tax software. It is more accurate, easier to use, and all around a great product. There a few features that are confusing, and do not provide clear instructions. At the end we figure out what needs to be done, and it would be great if more detailed instructions have been provided
If you start your Business return early, there are a few glitches that they've never fixed, but it ends up working well after all the updated forms are available.
There was a glitch and the system did not produce a schedule C which I did not see until I had already filed and taxes were processed
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, June 14, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
When compared to the personal premium program, the business program lags far behind. It is not intuitive, and you really have to be familiar with the law and forms to complete them. The premium personal program leads you through it....the business one assumes you know what you are doing. My financial advisor offered to do our special needs trust returns for us because he feels Block doesn't put enough effort into the business version because it has a low return on that investment. Perhaps, but the product pales compared to the personal one in the program.