Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,343 Reviews)
Rating breakdown 7,343 reviews
5 Stars
4,278
4 Stars
1,218
3 Stars
676
2 Stars
461
1 Star
710
70%of customers recommend this product.
(
1,846 out of
2,626)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: TimMJ
from Philadelphia, PA
Verified Purchase:Yes
When you are entering information you are also seeing exactly where that information lands in the final forms. I like that. Also, you pay one price and that includes all features, unlike some other services that keep charging you more as you add complications to your return. This product is designed for people who know something about how taxes work, so if you know very little you might find it confusing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Phyd
from Florida
Verified Purchase:Yes
Started in January but had to wait until end of March to complete due to missing forms and questionnaires
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Berlioz
from Ohio
Verified Purchase:Yes
Found the instructions and process for 990 and 1099s confusing.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Good software, but bugs make it difficult to use
on May 24, 2024
Posted by: RichRochester
from Rochester, NY
Verified Purchase:Yes
Software seems to work OK, but there is a bug that I called support about, that they acknowledged and said would be fixed in the next program download and was never fixed. This meant that every time I advanced a page, I had to minimize and then maximize to get the prompts into the right place. Very time consuming and just unnecessary.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Example Bob
from Farmington ut
Verified Purchase:Yes
Only problem I have is importing 1099 from a stock broker sometimes that churns a managed account results in 100s of transactions that have to be verified by hand. Importing other forms is pretty slick.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: 3D print guy
from Mi
Verified Purchase:Yes
Probably the last time I use this software, used it for 6 years now and it keeps missing things as well as being slow and buggy. My business taxes are incredibly simple and it takes multiple hours to use this software.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, May 28, 2024
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
At H&R Block, we strive to provide 5-star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DHP1
from Utah
Verified Purchase:Yes
Does everything is supposed to do. Have used for years. It's very hard to back up and transfer files. I need to work on one return on different computers and it's quite frustrating.
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy H&R Block Social Media Department, May 24, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: TSMC
from Central, Fl.
Verified Purchase:Yes
'Premium' version for personal returns is great, been using H&R for more than 10 years. The 'Business' version I use for the estate tax return however has shown little improvment over the years. Still buggy and getting major errors forcing multiple re-installs.
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 30, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock