Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,343 Reviews)
Rating breakdown 7,343 reviews
5 Stars
4,278
4 Stars
1,218
3 Stars
676
2 Stars
461
1 Star
710
70%of customers recommend this product.
(
1,846 out of
2,626)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: BKak
Verified Purchase:Yes
The product was more difficult to use this past year. It would be nice if you explained more. You expected me to know all these tax terms that were unclear and often the questions did not use the same language as my tax forms. I couldn't get the import to work and had to hand enter all my forms. And when I was trying to send the payment, it hung and I had to go back out and try again a few times before I could get it all done. If you print a copy of your form, it wanted me to mail the form, and I had to figure out how to go back and electronically file. And I had to look up the instructions for mailing a check. You gave the option to electronically file, but then it hung after transmitting and I could never get the instruction, so I had to check the IRS website. It seems like you didn't test the program before selling it. You need to test the software more thoroughly.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Carlton H
from Raceland, KY
Verified Purchase:Yes
Usually has install problems, wont import previous years return. And this years big problem was : I don't know if the software even transmitted my tax return to the IRS.
Written by a customer while visiting HRBlock
Posted by: RSB1
from Florida
Verified Purchase:Yes
Expected the software to function correctly. It did not. Failed while I was under a deadline to file.
Pros: Easy to prepare, Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Covers all aspects for LLC; submits docs w/proof.
on May 9, 2024
Posted by: JLF2
from Glen Allen, VA
Verified Purchase:Yes
Have used since 2018 and depend on it for business and personal taxes for myself, my children and now my adult grandchildren!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: lou65
from MI
Verified Purchase:Yes
System was down for nearly 2 days before tax deadline. HR Block stayed silent the entire time. Absolutely terrible service.
No, I would not recommend this to a friend.
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: D Flower
from Green Bay wi
Verified Purchase:Yes
Tried and tried to upload but kept getting a failure error
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Doug_68
from Atlanta area
Verified Purchase:Yes
For more than 25 years, I have been using H&R Block software. Easy to use. The "Wizard" walks you through each step and provides help at every click. The check for problems works good (albeit, a little more help there would make it great).
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: FXSTD Man
from Vidalia Louisiana
Verified Purchase:Yes
I have used H&R Block tax software for years and have always been pleased with how things flow in the process.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 9, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock