Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,343 Reviews)
Rating breakdown 7,343 reviews
5 Stars
4,278
4 Stars
1,218
3 Stars
676
2 Stars
461
1 Star
710
70%of customers recommend this product.
(
1,846 out of
2,626)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Customer Rating
2
An outage on filing just before April 15th ?????
on April 26, 2024
Posted by: SQL Data Man
from Fort Wayne, IN
Verified Purchase:Yes
Seriously folks, this is utterly and completely UNACCEPTABLE !!! You've got NO BUSINESS allowing that to occur in that time-frame.. You should certainly be aware of the IT capacity requirements and be prepared to solve that problem PDQ. It took from at least Sunday night until Monday afternoon to resolve. Bad look - VERY BAD LOOK...
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Pacodillo
from ny
Verified Purchase:Yes
Your help desk is great when you get to the right tech for help but that could take hours and tiresome. The font size needs to be increased beyond what the computer font can i9nccrease. The forms are too condensed. Error resolution is not intuitive nor is the message's resolution specific enough.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Team, H & R Block, May 1, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Jt rowe
from Fountain, co
Verified Purchase:Yes
I have been using H&R Block tax program over 10 years. Will continue to buy it
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: nobody imp
Verified Purchase:Yes
Poor interview process. Difficult to edit and navigate forms. Wanted to charge for state filing. I just printed and mailed it.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JBrig
from New Haven, CT
Verified Purchase:Yes
I've been using it for many years and never had a problem with it until this year. The Federal worked perfectly but the State of CT did not. I had a penalty not paying my estimated taxes enough throughout the year. It computed the form correctly but did NOT print the form or subtract it from my refund. When the state received the tax form, the state sent me a correction. This feature has worked many times in prior years. But I will still be pruchasing it for next year because other wise I think it a great product.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: SheShe123
from USA
Verified Purchase:Yes
I’ve been using H&R for years and it made doing my taxes much easier and more accurate. The last few years have offered challenges however; software bugs, incompatibility with Apple devices, server unavailable. I actually had to mail in my return this year because the server was down, I could not file online. This made me very angry.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, May 2, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AWilliston
from St. Louis, MO
Verified Purchase:Yes
This software is really easy to work through on the personal taxes. I have had trouble with the business portion.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Woofer47
from San Antonio, TX
Verified Purchase:Yes
Error review found an issue but the online FAQ did not address. Wasn't a serious error so I ignored.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 26, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock