Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4
(8,150 Reviews)
Rating breakdown 8,150 reviews
5 Stars
4,645
4 Stars
1,379
3 Stars
792
2 Stars
541
1 Star
793
71%of customers recommend this product.
(
2,269 out of
3,185)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: EdwardCA
from LA
Verified Purchase:Yes
I've been using it for years but continue to have issues with going to related data - i.e. comes from. There are fields calculated from the interview or other forms but the software does not tell me from where or how it's calculated. It should have full links, so I can see how any field was arrived at..
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: Fred Varr
from Fairfax. VA
Verified Purchase:Yes
I bought tje software on line 3 weeks before the filing deadline. Several times I tried submitting my federal and state electronically. My credit card was charged multiple times even though the first several attemps rejected. I need erroneous charges credited to my card.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Bad Gateway Errors for 2 days before taxes due
on April 20, 2024
Posted by: AJS123
Verified Purchase:Yes
I normally don’t have any issues with the software but this year starting from 2 days before taxes were due I was not able to submit it due to bad gateway errors on your end. It was extremely disappointing that I literally had to stay home from work just to sit there and continually click submit until it finally went through.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Let me down when it mattered most: trying to file
on April 20, 2024
Posted by: Fuzzy3744
from Michigan
Verified Purchase:Yes
I've used this for years and I'll probably use it again, but their servers failed the day before tax day and I couldn't submit my taxes. Granted, everything else about the software is great, and maybe I should have gotten all the taxes done earlier.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: InBetween
from Flushing, MI
Verified Purchase:Yes
When doing my taxes in the software, the back button did not function consistent. Doing my review after finishing all the inputs, there were business pages I did not fill out that were added with my name on them. I had only inputed the business my wife started, but it add me as having a business like hers also.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: EJMLE
from Maine
Verified Purchase:Yes
Purchased each year for 10 years. Makes filing my taxes a breeze.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Midwest Tax Payer
from Indianapolis
Verified Purchase:Yes
I have been using the product for 25 plus years. Deciding which product to use for small business and more complex personal tax filings is very confusing, and not as clearly stated or as easily read as it was in the past, especially when the product was better packaged and sold retail. The fact that the CD back-up is no longer sold is a game changer and I will look to other products in 2025.
Very disappointing!
Very disappointing!
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kbbishop54
from Parsippany, NJ
Verified Purchase:Yes
Have used this for over 30 years. Always easy to learn and use.
Pros: Easy to prepare, Fast
Value
5
Written by a customer while visiting HRBlock