Customer reviews from HRBlock
H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Average customer rating
4.1
(7,343 Reviews)
Rating breakdown 7,343 reviews
5 Stars
4,278
4 Stars
1,218
3 Stars
676
2 Stars
461
1 Star
710
70%of customers recommend this product.
(
1,846 out of
2,626)
Customer Reviews for H&R Block Tax Software Premium & Business 2024 - Windows [Digital]
Posted by: Alabala
from miami
Verified Purchase:Yes
the way was made the program, you might think that everything will go well, but even if you answered correctly at all the questions at the end, you are surprised that you have many errors that you had no idea from where pop-ups, and the explanation the program offered to fix them, is confusing, the system doesn't let you make the changes easily, and you must start from the beginning to answering again to all the questions. I was "forced" to start 5 times from the beginning, and still was impossible to change the information. that's why I was not able to file, but to go to the Post Office to send it by mail.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Coco in VA
from Virginia
Verified Purchase:Yes
Easy to use but my returns wouldn't submit to HRB because the server was busy and I was charged for the state each time I tried to submit it again, I got 5 charges on my credit card for trying to get through to the server.
Pros: Easy to import documents
Cons: Time consuming
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Loads faster. Business software still TERRIBLE!
on April 19, 2024
Posted by: 123678Brian
from Raleigh, NC
Verified Purchase:Yes
The personal software works fine. It doesn't hold your hand but if you've done your taxes before, it does what you need. The business software really sucks. It gives you no help on anything...I had to go dig out the IRS instructions on several questions. The software wool give a question like "Here's a tax worksheet/form... click here to complete the form and come back when you're done" Surely you can give me a bit more guidance about what these questions are asking! If there's a reference to the tax code, why can't you give SOME explanation for it? I have to Google so many things and sometimes TurboTax's website has a coherent answer! On the plus side, stuff seems to load a bit faster in this year's version...
Pros: Maximizes refund, Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Iknowtaxes
Verified Purchase:Yes
Easy to use if you don’t have a complicated return
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Doc Green
Verified Purchase:Yes
I had to find a windows computer. No MAC version for the software.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Migel
from Indianapolis, IN
Verified Purchase:Yes
I've used the software several years consecutively. Importing information from previous years is helpful. A big negative is that the importing of PDFs was poor. The program's searching the internet for documents is not useful because of security issues.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Jim_M
from Eagan, mn
Verified Purchase:Yes
I bought the software to fill out a 1041 form for my father’s estate. However it was so buggy and crashed so many times with an out of memory exception I could not complete the form. I tried for 3 days. Had to buy a competitor’s product.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: gary83
from Scranton, PA
Verified Purchase:Yes
For the last two years this program's business tax section is not compatable and will not work with Windows 11. We switched to TurboTax this year.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock