awkward and incomplete initial questionnaire entry section. This leads to many errors in the end. Most of those errors are not actually used in the final forms sent to IRS. Example: The errors I got were pertaining to itemized deduction, but I just used the standard deduction. The other area is when you try to make a correction to fix those errors found. It is almost impossible to make those changes. Rather than actually taking you back to the place you need to make the correction, they take you to the form where the error occurs. Often fight several times to get back to the actual entry to get out of the error issue.
The program was helpful to navigate the many changes in tax law and stimulus. Unfortunately when ready to eFile, return was rejected. AGI was confirmed with IRS and my PINs have not changed from year to year. Support has not been able to help me resolve this issue.