Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,397 Reviews)
Rating breakdown 24,397 reviews
5 Stars
15,772
4 Stars
4,438
3 Stars
1,785
2 Stars
968
1 Star
1,434
82%of customers recommend this product.
(
7,435 out of
9,114)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: TerribleProduct
Verified Purchase:Yes
Awful! This is by far one of the worst, least intuitive products possible for business owners.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: taxbum
Verified Purchase:Yes
Super easy to use, felt confident that I had all the correct information entered.
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Helpyou
Verified Purchase:Yes
I was surprised that your software does not allow efile for the California tax return for the reason of business loss. TurboTax and Taxact I used before do not have this issue. Hope for the tax year 2925, this will be changed.
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Rick_Nan
from Hudson Valley, NY
Verified Purchase:Yes
Using H&R Block Tax software for years. As I did my taxes this year, the ease and simplicity of the process reinforced why I use H&R Block!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media-Abbie, April 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HRBlock former customer
Verified Purchase:Yes
The program continues to increase cost while providing less and less information regarding the completion of the tax return. The AI bot is a failure. The ability to answer simple straightforward questions results in the same answer - I don't the answer to that, can I help you something else. Just program that response into every inquiry made and don't attempt to make anyone believe there is any attempt to provide assistance.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: CQ63
from New Orleans
Verified Purchase:Yes
Always satisfied with your software. Thank you for your excellent product.
Pros: Easy to prepare, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media-Abbie, April 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago, IL
Verified Purchase:Yes
I had been looking for a CD of your software. Ultimately I had to download a copy.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Olathe ks
Verified Purchase:Yes
I auto renew, but it's getting very expensive, will probably cancel before next tax season.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for sharing your feedback with us. We understand that pricing is an important factor for our customers, and we're sorry to hear that you found our services expensive. We continually strive to provide value for our clients while maintaining the quality of our services.
If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
Written by a customer while visiting HRBlock