Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(21,765 Reviews)
Rating breakdown 21,765 reviews
5 Stars
14,239
4 Stars
3,874
3 Stars
1,472
2 Stars
845
1 Star
1,335
80%of customers recommend this product.
(
5,923 out of
7,360)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
1
HORRIBLE SOFTWARE/ IS FEBRUARY AND NO NJ FORMS
on February 7, 2019
Posted by: Steph2019
from New Jersey
HORRIBLE, PLEASE DO NOT WASTE YOUR TIME AND MONEY, CUSTOMER SERVICE TOOK ME 3 DAYS OF WAITING AN AVERAGE OF 1.10 HOURS, NOBODY ANSWERED
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to fix issues
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Really a life saver
on April 28, 2019
Posted by: DANIELtheman
from Austin, TX
The 2018 tax relief law really made things complicated. Saved on Taxes but many new wrinkles. Tax Cut (hopefully) worked it out and made things more workable but still had a steep learning curve. Without it would have been significantly more difficult to navigate. Did 2 businesses plus personal. Have used TaxCut for over 10 years. Also can get support from HR Block local offices, unlike the other SW. Comment about ease of use is b/c nothing about IRS is easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible
on February 2, 2019
Posted by: DAVID R
from Tucson AZ
i have used the software to do my taxes for 5 years. no problems. this year its a mess. i can't talk to a live person despite what it says on one. it says i don't have an account, don't have the right phone number and won't answer my questions. it won't work on chat! i completed my federal and it says i need to update my forms from the IRS but won't do it!
Pros: Easy to install, Easy to prepare, Maximizes refund, Easy to import, Fast
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Not ready for use, requires waiting for updates...
on February 9, 2019
Posted by: Sobitthen
from Iron River, WI
Ist I had to wait for some Federal updates, then after I discovered I made an error and require a 1040X, another waiting period to file a corrected return and no clue what to do with sate requiring a copy, give them bad or amended that wasn't filed yet, A total mess...
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
VERY POOR.
on February 27, 2019
Posted by: 12345678910111213
from PHILADELPHIA PA
ERROR IN LAST YEAR AGI. IRS WOULD NOT ACCEPT CORRECTED AGI.
IF THER IS A MISTAKE ANYWHERE, FORGET ABOUT EFILING.
VERY DIFFICULT TO POST A NEGATIVE REVIEW.
IF THER IS A MISTAKE ANYWHERE, FORGET ABOUT EFILING.
VERY DIFFICULT TO POST A NEGATIVE REVIEW.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Great online support
on April 26, 2019
Posted by: John2263
from Los Angeles County
I have used H&R Block software for many years. Its format greatly aids the interview process. This time I had trouble with Form 1116 (foreign tax paid). Online problem resolution by live H&R Block agent rapidly and conveniently resolved my problem.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
I have used H&R Block software for several years
on November 6, 2018
Posted by: Larry 68
from Montana
Great software. I like the way it take you through the process.
Pros: Easy to install, Maximizes refund, Easy to import
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
H & R Block Premium 2018 software
on January 25, 2019
Posted by: joneal123
from Allendale, Mi
Easy to use and found all of the applicable deductions for my return
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock