Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,950 Reviews)
Rating breakdown 23,950 reviews
5 Stars
15,536
4 Stars
4,336
3 Stars
1,717
2 Stars
949
1 Star
1,412
82%of customers recommend this product.
(
7,192 out of
8,824)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: bob27hrsucks
from ca
Verified Purchase:Yes
This software sucks. I had to directly fill out irs forms and even print one out in the middle of things. And the help is worthless. I had to google for help often and that often led me to the turbotax help. And in the end the irs kept rejecting my form and the error code that I got back had no explanation whatsoever so I had to guess. There is no way these taxes were done correctly. I've been using this software for 10 years and as my taxes got more complex the software got worse and worse.
And that's just for the Fed taxes. The State taxes are even worse.
Next year it's turbotax!
And that's just for the Fed taxes. The State taxes are even worse.
Next year it's turbotax!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DLLU
from California
Verified Purchase:Yes
Poor instructions and little help with a 1099-LTC. Complicated process to file an extension; program would not allow a electronic signature and IRS would not accept it without one. I have used this program and its predecessors for decades, but plan to use something else next year.
Pros: Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Shinya
from Fort Washingto, Maryland
Verified Purchase:Yes
Repeat customer. Always liked how easy it is to use.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: DJmontana
from Montana
Verified Purchase:Yes
Federal is good. State return sucked-- would not get the filing maried joint correct and would not let me correct even thought the correct box was checked on the form.. Therefore, could not e-file the state.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Make product better
from Chicago, IL
Verified Purchase:Yes
Couldn't figure out how to have the program do a protective estimate (Fed & State) for the following year. I had to set up manually.
2 year comparison report would be nice for first year users. Should have an easy way to enter prior year numbers.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: thj4
from Connecticut
Verified Purchase:Yes
Been using for many years - been happy in the past, but product is not keeping up with changes. Schedule C doesn't remember my depreciation schedule for equipment - impossible to tell if you've added some things twice by mistake. The product is no longer very good. Can't recommend.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: S0653
from Novi, MI
Verified Purchase:Yes
Great product. It is easy to use. Captured all my income tax details in an easy and efficient process.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Baton Rouge, LA
Verified Purchase:Yes
I bought this software just before tax day and I expected a great result from my previous 10 years in using it. However I found some deficiencies that wouldn’t allow me to use it for electronic submission this tax season. I was forced to have to mail my returns. Very disappointed.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock