Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,401 Reviews)
Rating breakdown 24,401 reviews
5 Stars
15,773
4 Stars
4,438
3 Stars
1,786
2 Stars
969
1 Star
1,435
82%of customers recommend this product.
(
7,435 out of
9,116)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
I was completely finished with my return, and I was going over it completely when some glitch in the program added a form regarding farming that I have NO idea what and why that happened. I had to do the entire return over because your software would not allow me to delete this form that ultimately messed up the entire income tax return.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MN1095
from Grand Rapids MI
Verified Purchase:Yes
It would be helpful if I could enter my 1095 Health Insurance information earlier in the interview to see my credit. Always looks like I owe money and then eventually prompts lead to 1095.
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from fl
Verified Purchase:Yes
I was able to complete the return with minimal confusion.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: YMCArt
from Prescott,AZ
Verified Purchase:Yes
Very difficult to correct the inputs. Hard to understand the terminologies or no logic.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The software is functional as previously, but some of the features, such as "other income", I got a non-zero number, but when I clicked it, it only shows many items of taxes, not telling me why I go that number. This is not a right thing for a software.
Pros: Fast
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The program is great. It asks the best questions for most items. However, determining if you should use a schedule C or just put the deductible on the schedule A. To make the correct choose requires several mind-bending thoughts. That criticism might just be me trying to get the best deduction.
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: AJ52
Verified Purchase:Yes
Pretty clear in Explanations, Recommendations are good as is alternatives. I have used H&R for 10 plus years and will not change.
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Kes123
from Seattlr
Verified Purchase:Yes
Been using for years and always easy. I count on it for accuracy.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock