Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,887 Reviews)
Rating breakdown 23,887 reviews
5 Stars
15,501
4 Stars
4,323
3 Stars
1,711
2 Stars
945
1 Star
1,407
81%of customers recommend this product.
(
7,154 out of
8,779)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Chip the Accountant
from Dayton OH
Verified Purchase:Yes
This is a good option for personal tax software. I have used it since the 2020 edition. I am a non-practicing tax CPA and no longer have professional software. This is a solid alternative.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oklahoma
Verified Purchase:Yes
Overall, good program. State program still difficult in finding how to exclude pension income. I wish long time users could be rewarded a little more when purchasing program.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: KathyQ727
Verified Purchase:Yes
As usual I have issues with this software. It freezez and stall and I get the pinwheel of death every time I need to advance the page. This happened with several other year's versions over the last 4-5 years. I tried to reload it and that helped some., but continues to have issues.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Tax man222
Verified Purchase:Yes
Product good but did not like that had to pay to file an extension when supposed to get 5 free E-files and used only 1.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
I was completely finished with my return, and I was going over it completely when some glitch in the program added a form regarding farming that I have NO idea what and why that happened. I had to do the entire return over because your software would not allow me to delete this form that ultimately messed up the entire income tax return.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from fl
Verified Purchase:Yes
I was able to complete the return with minimal confusion.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: YMCArt
from Prescott,AZ
Verified Purchase:Yes
Very difficult to correct the inputs. Hard to understand the terminologies or no logic.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The program is great. It asks the best questions for most items. However, determining if you should use a schedule C or just put the deductible on the schedule A. To make the correct choose requires several mind-bending thoughts. That criticism might just be me trying to get the best deduction.
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock