Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,402 Reviews)
Rating breakdown 24,402 reviews
5 Stars
15,774
4 Stars
4,438
3 Stars
1,786
2 Stars
969
1 Star
1,435
82%of customers recommend this product.
(
7,436 out of
9,117)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Jcr519
Verified Purchase:Yes
I am part year resident in 2 states. The additional fee to add a second state is almost as high as the whole software.
Software not too easy in these situations
Software not too easy in these situations
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: harjen
from Minnesota
Verified Purchase:Yes
I have used the H & R Block software for many years and have always been completely satisfied with the service. I will continue to use the software.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Thom Moses
from Pennsylvania
Verified Purchase:Yes
Displayed I correct $ for direct debit from my checking account.
Wouldn't allow Fed Form for farming income even though the State allows it.
Couldn't file State digital.
Failed to print State pay voucher
Wouldn't allow Fed Form for farming income even though the State allows it.
Couldn't file State digital.
Failed to print State pay voucher
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxpayer part time
from Alabama
Verified Purchase:Yes
I have used H&R Block for over 10 years. I keep coming back because it is easy and thorough.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Your policy if all on-line sales and downloads are final if unfair. I paid for and downloaded Hawaii state only to be told that HR does not do the N-15 form for-non-residents. The message said that I would need to file it by paper and mail. Now why did I not get this caveat when I was paying you for this downloads. Seems like false advertising and stealing to me.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AddTax123
Verified Purchase:Yes
Next to no innovation year after year. Paying for it feels like an additional tax.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 8014
from Housston, TX
Verified Purchase:Yes
This mostly works well, but I was unable to file electronically because it said my AGI from last year was wrong. It wasn't -- exactly matched my return, and I took it out and entered it 3 times. Still wouldn't work.As an experienced return preparer, I'd also like to choose what to work on without having to answer so many questions.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Victoria G V
from California
Verified Purchase:Yes
I appreciated the expedience of getting my refund.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock