Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,887 Reviews)
Rating breakdown 23,887 reviews
5 Stars
15,501
4 Stars
4,323
3 Stars
1,711
2 Stars
945
1 Star
1,407
81%of customers recommend this product.
(
7,154 out of
8,779)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Cubby44
from Washington State
Verified Purchase:Yes
I bought this about a week go. Very frustrating. Too much jargon, not plain talk. Early on it asked me if I was disabled (I am) but never followed up. On my rental, I didn’t see the opportunity to ID the HOA fees. That probably cost me $$$$. On the Energy Credit part, I forgot to check the “Carry forward” box for my address. It showed as an error but wouldn’t let me correct it. I had to delete the form and start over. Overall, very frustrating. I’m sure I lost money but I just got tired of fighting it and had to get it done that day.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Team, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dongs
Verified Purchase:Yes
much more reliable than the situation last year when the system wasn't working close to the tax filing deadline
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Beach girls7
from MA
Verified Purchase:Yes
I use this software every year to do my taxes and have been very satisfied. User interface is clear and simple. You can move through the preparation process as quickly as you want, if you’re experienced , or follow the many prompts if you want helpful tips.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: daven41
from Knoxville, TN
Verified Purchase:Yes
The program was very easy to use, informative, and very detailed.
Pros: Maximizes refund, Fast
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Stafford, VA
Verified Purchase:Yes
I have used this product for years and am very happy with it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hi, thank you for leaving a review! We're happy to hear that you had a great experience. Your satisfaction is our goal, and we're grateful for your business. Thank you for your valuable feedback, and we look forward to serving you again in the future!
Written by a customer while visiting HRBlock
Posted by: Torly2
from Pittsboro NC
Verified Purchase:Yes
Your software is fine but I did have a harder time navigating through in some area's and it wouldn't let me delete forms even when I selected to delete. Also, in previous years my estimated tax for the upcoming year printed out with my Federal return but this year I had to figure out (wasn't an easy task) how to find and print them.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, April 21, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MHP111
from LA
Verified Purchase:Yes
E-filing is still problematic. No clear flag or instructions as to need for an IP PIN or that a new IP PIN was needed. Took extra hours to determine and fix this issue. Finally found the solution on a Turbo Tax You Tube video.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Mikehxgkdgksjtsjtsj
Verified Purchase:Yes
Works as always! This line is to have enough characters.
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock