Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,402 Reviews)
Rating breakdown 24,402 reviews
5 Stars
15,774
4 Stars
4,438
3 Stars
1,786
2 Stars
969
1 Star
1,435
82%of customers recommend this product.
(
7,436 out of
9,117)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: taxes987
from Los Angeles, CA
Verified Purchase:Yes
This software was not only expensive but it was hard to use and functioned badly. The method for loading in states simply did not work and required hours on the phone with the support team.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: BRO79
from Northern WI
Verified Purchase:Yes
I have used H&R Block software for over 13 years. It is great.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Hello, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
The handling of K-1 forms in a partnership that I am a passive participant fell short. There were certain codes in boxes of the K-1 that your guidance stopped and you referred to info sources outside the program. I use this program to get me through everything. That didn’t happen.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IL
Verified Purchase:Yes
I have used the H&R Block Tax prep software for many years. I has always allowed for a rather easy process to complete and file my taxes
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pazz
from Reminderville, Ohio
Verified Purchase:Yes
I found it hard to navigate. Some topics very unclear.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: karyu
from Virginia
Verified Purchase:Yes
I am using HR Block tax software for more than 20 years. I've used mostly DELUX package. This time I've purchased Premium hopping to get help with rental house income... Unfortunately, this part of the return was mainly painful: advises are weak, certain requirements for data input were, let's say, strange. And most of the difficulties I had filing electronically and having "issues" at this part of the return also.
Pros: Fast
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
The price for doing small business was upgraded to the next price level upward program and when signing the end to send email to the IRS required an assigned 6 digit code that was sent to the person filing, but the software only allowed a 5-digit number with directions indicating it can be made up. As a result, I could not sent the return digitally, and had to send a hard copy by USPO (snail mail).
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abbie- Social Media, April 21, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: EasyPezy2024
from East coast
Verified Purchase:Yes
Have used this software for multiple years. I recommend it to anyone, especially the self-employed. My federal efile was simple & I printed my State return. I look forward to utilizing this software for tax year 2025.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock