Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,402 Reviews)
Rating breakdown 24,402 reviews
5 Stars
15,774
4 Stars
4,438
3 Stars
1,786
2 Stars
969
1 Star
1,435
82%of customers recommend this product.
(
7,436 out of
9,117)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: SteveWu
from St. Louis, MO
Verified Purchase:Yes
I have been using Tax Cut (H&R Block) software for many years. This year, the software gave me several messages where the software couldn't handle certain situations. I have not had that problem in the past.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fabulous53
from Idaho
Verified Purchase:Yes
I have used HR Block tax sfw since it was Kiplingers and I have been pleased with the performance until reporting 2024 taxes. In 2024 I started receiving a small foreign country government pension, that I had earned from a country that has an agreement with the American government to not tax the same pension in both countries. I tried to report the referenced national pension and related taxes paid to the foreign government on this years report, but the HR Block software would not let me report it, and after much research and calls to help lines I had to give up on reporting said pension. A better form check is needed.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Downeast Maine
Verified Purchase:Yes
I have used H&R Block Tax software for more than 10 years. It walks you through the 1040 and Schedule C maze simply and efficiently.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Salem, OR
Verified Purchase:Yes
I really like the program overall. The help sections are pretty good but some of the explanations could use some clarity and possibly use some examples to make the point.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York, NY
Verified Purchase:Yes
This year I had trouble getting the software to update on my Windows 11 PC. It finally did after months of trying. Then I was able to complete my taxes.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AndyT163
from Northwest Florida
Verified Purchase:Yes
I have used H&R Block software for several years and I have never been disappointed. My one small suggestion deals with the data imported from last year's return. I have a rental property that depreciates every year. There are several methods to calculate the depreciation and you are supposed to use the same method every year. The method I used was not transferred from last year as the default for this year, so I had to review last year's worksheet to confirm the method. I probably would have confirmed it even it it had transferred.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: John in Atlanta
from GA
Verified Purchase:Yes
The software seemed to work well for the 10th year in a row. Explanations were pretty clear. A challenge was trying to download info into forms like the 1099s.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Doylestown, PA
Verified Purchase:Yes
I've been using this software for years. It always works great!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 21, 2025
Thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
Written by a customer while visiting HRBlock