Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,819 Reviews)
Rating breakdown 23,819 reviews
5 Stars
15,474
4 Stars
4,304
3 Stars
1,697
2 Stars
940
1 Star
1,404
81%of customers recommend this product.
(
7,113 out of
8,733)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: taxes987
from Los Angeles, CA
Verified Purchase:Yes
This software was not only expensive but it was hard to use and functioned badly. The method for loading in states simply did not work and required hours on the phone with the support team.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IL
Verified Purchase:Yes
I have used the H&R Block Tax prep software for many years. I has always allowed for a rather easy process to complete and file my taxes
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pazz
from Reminderville, Ohio
Verified Purchase:Yes
I found it hard to navigate. Some topics very unclear.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: karyu
from Virginia
Verified Purchase:Yes
I am using HR Block tax software for more than 20 years. I've used mostly DELUX package. This time I've purchased Premium hopping to get help with rental house income... Unfortunately, this part of the return was mainly painful: advises are weak, certain requirements for data input were, let's say, strange. And most of the difficulties I had filing electronically and having "issues" at this part of the return also.
Pros: Fast
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: EasyPezy2024
from East coast
Verified Purchase:Yes
Have used this software for multiple years. I recommend it to anyone, especially the self-employed. My federal efile was simple & I printed my State return. I look forward to utilizing this software for tax year 2025.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Rockn Lady
from Oregon
Verified Purchase:Yes
Everything went smoothly until I tried to save the file as a pdf. The program hung and I could not get it to save in the pdf format.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking the time to provide feedback! We appreciate your feedback and would like to ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 so we can address any concerns you may have.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
I have been using this software for over 10 years never fails very easy to navigate thru. Very happy.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Wharever2025
from NY, NY
Verified Purchase:Yes
Using H&R Block Software for years, no complaints. Thank you .
Value
5
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock