Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,402 Reviews)
Rating breakdown 24,402 reviews
5 Stars
15,774
4 Stars
4,438
3 Stars
1,786
2 Stars
969
1 Star
1,435
82%of customers recommend this product.
(
7,436 out of
9,117)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Toofasttoliveat72
from SC
Verified Purchase:Yes
I have used this product for 15 years. I will continue to do so. It is easy to use and I love how it carries over data from the prior returns. As a former tax professional, I judge that I have a moderately complex return. This product does everything I need and expect
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for leaving a review, and for providing positive feedback on our product. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Alfio
from SC
Verified Purchase:Yes
great program except for K1 calculations I would like the program to calculate it better
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Steve5987635
from Vermont
Verified Purchase:Yes
I've used this software for years and this year was the most confusing it's ever been. It was the hardest year i've ever had using it. And when I needed to use the state program, it couldn't do because it was only a part year residence. Although after having to do the state taxes by hand it was a simple residency percentage, for some reason your program couldn't compute that. I am questioning using it in the future.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MHenry
from Chicago, IL
Verified Purchase:Yes
Ive used H&R Block tax products for a number of years. Always works well.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gas2830
Verified Purchase:Yes
The program transferred an incorrect identification number by exchanging a Z for a 7 which resulted in my not being able to file my return electronically. Fortunately, I retained my e-mail with the correct identification number and was able to make the change and submit my return. You should change your directions to ensure that the user retains the e-mail until the return is submitted.
Response from HRBlockBy Andrea, Social Media Team, April 21, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: K3n P
from 07834
Verified Purchase:Yes
I have used this product for a number of years. It is a reliable and affordable solution to the tax filing process.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: bc46
Verified Purchase:Yes
Program serves my needs for doing tax return. Calculating estimated taxes for following year could use some improvement. Would work better if estimated work sheet listed current year numbers with column to update for next year.
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Daniel 123
from New York State
Verified Purchase:Yes
I put in 1099R for a government pension and when I did the state return it kept saying i entered a railroad retirement, I went back to the Fed return and doublechecked, everything was correct, had to finish return like that. never worked for a railroad
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock