Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,819 Reviews)
Rating breakdown 23,819 reviews
5 Stars
15,474
4 Stars
4,304
3 Stars
1,697
2 Stars
940
1 Star
1,404
81%of customers recommend this product.
(
7,113 out of
8,733)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: jccschmidt
Verified Purchase:Yes
Been using Block programs for years. Always satisfied!
Response from HRBlockBy Amy, Social Media Team, April 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Win86
from Greater Portland Maine
Verified Purchase:Yes
Always feel confident when I read the supporting documentation. The pledge to defend you in the event of an audit is reassuring.
Pros: Easy to prepare
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brandon , MS
Verified Purchase:Yes
Had some glitches in the transfer in Fed to State (MS)
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
Value
5
Response from HRBlockBy Joy, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Mexico
Verified Purchase:Yes
Always use H&R block, however was disappointed this year that not only did the charge me for the state tax (normal additional charge), but now decided to charge a fee to allow me to pay my taxes that was due, really H&R, you were much better until you got so greedy!
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: jack and the bean stalk
from Utah
Verified Purchase:Yes
The program worked well. disappointed with the price and extra cost to file state. It should be inclusive. You charge enough for a digital program. Really!!
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Amy, Social Media Team, April 18, 2025
Thank you for taking the time to express your concerns about the cost of our services. We understand that affordability is crucial, and we aim to offer competitive pricing while delivering top-notch service. Your feedback is valuable in helping us assess and adjust our pricing structure to better meet the needs of our customers. If you have any further questions or would like to discuss pricing, please contact us at 1-800-472-5625. We're committed to finding solutions that work for you.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Concord ca
Verified Purchase:Yes
Very easy to use.. I have been using H&R Block for over 15 years and makes tax filing much easier.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: mgc99
Verified Purchase:Yes
Every year there is a problem with Mississippi state tax form confusing a 1099-DIV with a 1099-R this requires return to be printed and mailed. I guess I need to switch software as this has been the same issue for over 9 years
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NY
Verified Purchase:Yes
I have come to trust the H&R Block software for my tax preparation services completely.
There is always plenty of resources available to find any questions my situation may present every year and I am totally satisfied with this product.
There is always plenty of resources available to find any questions my situation may present every year and I am totally satisfied with this product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 18, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock