Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,887 Reviews)
Rating breakdown 23,887 reviews
5 Stars
15,501
4 Stars
4,323
3 Stars
1,711
2 Stars
945
1 Star
1,407
81%of customers recommend this product.
(
7,154 out of
8,779)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Horvy
Verified Purchase:Yes
Program worked out well and saved me time and effort!
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Premium software can't handle QBI from a trust
on April 17, 2025
Posted by: demx
Verified Purchase:Yes
Can't enter QBI data from K-1 Box 14 to K-1 worksheet or to Form 8995 because your software apparently assumes that QBI comes only from Schedule C? When I tried overriding Form 8995 to enter the QBI data, the form fails basic math (the lesser of two positive numbers is not zero). I'm probably going to have to do these returns by hand or use your primary competitor's software (which based upon a web search apparently has no issues with QBI originating from a K-1).
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Eva, Social Media Team, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Harry21a
Verified Purchase:Yes
Using the software for more than a decade and will continue to do so.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: KSH9
Verified Purchase:Yes
Tax preparation was easy but, for the 2nd year in a row I could not get e-file to work despite having PINs for my spouse and myself. So, for the 2nd year I had to mail the return in
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: somedude
Verified Purchase:Yes
Makes doing taxes pretty easy but the interface is VERY dated, zooming in cuts off text and some kind of dark mode would be nice, bright white is difficult for people with light sensitivity. I may look at other software next year, I've used this for 20 years but I'm sick of fighting an interface designed in 2001.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, April 17, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chuck2025
from Toledo, Ohio
Verified Purchase:Yes
My accountant daughter, who prepares my tax return, made the software selection. H&R Block Tax software serves my income reporting well.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cvanlue
from North Carolina
Verified Purchase:Yes
Been using for years but this year had an issue with that it automatically filled in the 8692 form and it was not accurate and we would have had to pay more taxes than necessary. Ended up paying someone to do our daughters taxes to make sure they were accurate.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, April 18, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Kel6
from Florida
Verified Purchase:Yes
I do needs to be more explanations on the software when you’re doing certain forms or you have certain questions I’ve noticed in the last few years they have gotten less helpful
Pros: Easy to import documents
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock