Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,912 Reviews)
Rating breakdown 23,912 reviews
5 Stars
15,515
4 Stars
4,327
3 Stars
1,714
2 Stars
947
1 Star
1,409
82%of customers recommend this product.
(
7,169 out of
8,796)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: rw11
from nh
Verified Purchase:Yes
I am a fan of this software. The Load last year future is great. The instructions are helpful. Two areas of improvement that would make the experience even better. The Capital sales input isn't intuitive. Kept on getting diagnostics when trying to put in individual sales. Had to group it by broker to avoid this. This wasn't my preferred method. For the first time, I wasn't allowed to file my Massachusetts 1-NR return via e-file. There was a message when Line A exceeds 14f by 10%, e-file is disallowed. Certain professional tax software that CPA firms would use, allows you to enter an explanation to allow e-file. In my case the reason for exceeding the 10% was because of non-taxable social security for Massachusetts. Maybe this can be fixed for next year.
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
I bought this H&R tax software a month ago, and I am so happy and pleased to say that this software from H&R is really good and great.
It so easy to download, use the code and follow the instructions to get your taxes done in a right way. It’s an Excellent product. Will recommend for anyone and everyone to do their taxes.
Really appreciate it. Thank you.
It so easy to download, use the code and follow the instructions to get your taxes done in a right way. It’s an Excellent product. Will recommend for anyone and everyone to do their taxes.
Really appreciate it. Thank you.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: DejaView43
from Virginia
Verified Purchase:Yes
I have faithfully used your software for 10+ years, and love the features, but you have 2 bugs that happen EVERY YEAR:
- Federal updates don’t correctly apply - end up having to fetch the downloadable package version
- Purchase Premium+State version, but it tries to make me pay for the State download when the transfer to Federal happens
- Purchase Premium+State version, but it tries to make me pay for the State download when the transfer to Federal happens
GET THESE FIXED OR I’M SWITCHING TO TURBOTAX !!!!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Abbie- Social Media, April 15, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: noway1288743
from Michigan
Verified Purchase:Yes
Program worked well. Didn't appreciate the advertisement that it includes 1 free state when it doesn't. Still had to pay to file with my state.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MikeN59
from Wisconsin
Verified Purchase:Yes
I have used H&R Block for many years now. And never had any issues. For reasons unknown, I was unable to get the Federal taxes to get accepted. I was very disappointed with the process of mailing my taxes thru the mail. I paid for the Federal taxes to be filed, but did get the service.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Sean, Social Media Team, April 16, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rjkabbani
from Houston
Verified Purchase:Yes
I’ve been using this software every year for over 10 years and find it so simple and straightforward to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Hi, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Written by a customer while visiting HRBlock
Posted by: Badbolr
from Ohio
Verified Purchase:Yes
Easy to use and works like it should. This is about my 25th year using the product. Never an issue.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: jerpete
Verified Purchase:Yes
The way to make corrections in the final review needs to be made simplier to use.
Response from HRBlockBy Joy, Social Media Department, April 17, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock