Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,482 Reviews)
Rating breakdown 23,482 reviews
5 Stars
15,293
4 Stars
4,229
3 Stars
1,653
2 Stars
918
1 Star
1,389
81%of customers recommend this product.
(
6,926 out of
8,506)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: F2u4c5kU
from Florida
Verified Purchase:Yes
Great preparer, however I was astonished I was charged (penalized) for paying with a credit card. I felt like I was robbed twice.
Pros: Fast
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: jdr17
from oklahoma
Verified Purchase:Yes
extremely unhappy. I had continual download problems throughout. t I purchased in March and just finished taxes the other day due to continual download issues. could never get help when i clicked on help it would say i was not online when I was online. you need to make software where it will work with all internet services. I will look elsewhere for next year way too big of problem
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Leox24
from New jersey
Verified Purchase:Yes
Great tax program..been using it for years. Once u have all your info the 1st time...subsequent years are easy to file
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I really like the thoroughness of the software and use it every year. Importing last year's data saves time. I also import data from my Fidelity account to save time with those transactions. I use most of the schedules along with itemizing and have no problem going back and forth to each section when I get the data.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Bnbn2
from Oregon
Verified Purchase:Yes
Worked much better and easier than Turbotax which would not complete my form without paring extra for human help.
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
missin definitions and no place to get answers
on April 13, 2025
Posted by: gregww
from watertown,. ma
Verified Purchase:Yes
problems with using the [back] key didn't know/guess where it was going.
Mass state tax form non-mass bank interest is it [non-mass] bank interest or [non-mass bank] interest ? no help/hope. what is a mass bank ? bank of america with branches in Ma yes or no ? no help any place.
Double sided printer - defaults to double sided. Does print to file copy need to be single side or can it be double sided ? Software does not control printer (can't) and it does not tell me what I should do.
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Brittany, Social Media Department, April 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bill0402
Verified Purchase:Yes
Been using the tax software for two decades, easy to use.
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jrl49
Verified Purchase:Yes
Simply works. Brought my tax due down from over 31,000 to less than 26,500. Rental house (sold in 2024), capital gains, depreciation recovery, you name it. Same time next year, same software!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock