Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,414 Reviews)
Rating breakdown 23,414 reviews
5 Stars
15,250
4 Stars
4,219
3 Stars
1,646
2 Stars
912
1 Star
1,387
81%of customers recommend this product.
(
6,889 out of
8,461)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: JD 48
from Texas
Verified Purchase:Yes
Over the past 15 years HRB Tax Cut has been my go to for tax prep. Easy to use, affordable and accurate every tax season.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Paulw1952
Verified Purchase:Yes
I found an error in the program, called the 800 number to report the error and still have not received an update. It is now April 9 and no updates are planned. Your software sucks.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Joy, Social Media Department, April 10, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
For over 2 decades I've used this program, and will continue to buy it as long as you make it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Too tired
from NY
Verified Purchase:Yes
Your program has become too inflexible. Does not provide for alternatives and different scenarios..
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, April 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boston
Verified Purchase:Yes
I’ve used HR Block software for several years now and am generally happy with it. It could be more user friendly regarding some of the inputs and if there is anything slightly unusual there’s no way to add comments or missing forms.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: headbozo
from Calvert City, KY
Verified Purchase:Yes
I have used HR block for the past 7 years. Switched from turbo tax due to price differential. Both worked well but I am happy with HR. So far no problems with IRS and I assume it is because the program is bullet proof.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BBL574
Verified Purchase:Yes
While I as able to finish my tax return, the software is not very user friendly and lacks some functionality. I switched from Turbo Tax and will be switching back. The most disappointing thing was how poorly the software handle taking in uploads from my investment account. It was seamless with Turbo Tax, but HR didn’t handle the data well and I had to click through 69 “errors” that were not errors, they were descriptions of fractional share sales that the software apparently did not like. In addition the “help” descriptions while I am sure are accurate are complicated explanations unless you have some background in tax or accounting.
Response from HRBlockBy Tra, Social Media Department, April 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Rotterdam, NY
Verified Purchase:Yes
I’ve been using HR Block software for 16 years. That should say it all.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock