Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,414 Reviews)
Rating breakdown 23,414 reviews
5 Stars
15,250
4 Stars
4,219
3 Stars
1,646
2 Stars
912
1 Star
1,387
81%of customers recommend this product.
(
6,889 out of
8,461)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Derry, NH
Verified Purchase:Yes
Very happy with the software but the help leaves a bit to be desired. Trying to determine where a specific value originates is difficult. Would be nice to put the cursor in a field to see where the value comes from. Otherwise the siftware dies the job very nicely.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: LostTaxer
from Los Angeles
Verified Purchase:Yes
I’ve been purchasing this software for many years but I’m still struggling…
Cons: Hard to prepare
Value
4
Response from HRBlockBy Social Media Dept-Abbie, April 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Mike 99
Verified Purchase:Yes
Have been using for years,great product at a good price
Value
5
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sandra NY
from Northport, NY
Verified Purchase:Yes
great program. i purchase it every year to do mine and my sons taxes.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kentucky
Verified Purchase:Yes
I have been using since 2014, and never have any trouble. Easy to use program.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jean68
from Brookpark, ohio
Verified Purchase:Yes
I buy this every year and I love it. It makes doing my taxes a breeze. I do my brothers as well. Very easy to navigate and understand
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bad support
from Indianapolis, IN
Verified Purchase:Yes
Bought the desktop version of the Premium versions, as I had a rental property to record. The software worked ok, as long as I didn't have any questions to ask. But, when I called to ask a question as to which menu picks to select for recording a roof replacement on the rental property, they could not answer the question, even closing out two separate support ID's as "resolved". I finally found the info I needed from an Intuit Q&A post online. Nothing like that was available with Block. I've used Block for years, but considering the very poor support, I'm thinking about using Intuit's product next year.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Brittany, Social Media Department, April 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bike more
from ohio
Verified Purchase:Yes
I bought the software when you had an early sale. I use it every year and it makes taxes easier with carrying forward our last year information.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock