Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,382 Reviews)
Rating breakdown 23,382 reviews
5 Stars
15,234
4 Stars
4,210
3 Stars
1,640
2 Stars
912
1 Star
1,386
81%of customers recommend this product.
(
6,873 out of
8,440)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Kris S
from MI
Verified Purchase:Yes
Even their higher tiers require a lot of manual editing to my return before I submit it. But that's just my personal situation. I use this software because it is affordable, but if there was an alternative that was close to the same price that did not require me to manually edit forms for the special cases that arise from PTPs I would switch in a heartbeat.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, April 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bill897899
Verified Purchase:Yes
I have been using this software since around 1999. Very happy with the way it makes doing taxes a couple of hour task.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arlington, Texas
Verified Purchase:Yes
We have been using this software for years and have no complaints.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 4, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: John 3 16
from NC
Verified Purchase:Yes
I have used them for years, and I like how their computer program covers all of the bases. It makes sure I do nothing wrong while looking for ways to save me money.
The only reason I did not give five stars is because it said North Carolina would not accept e-filing. I have since found out that at least four other people submitted their NC tax returns by e-filing.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 5, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NN Virginia
Verified Purchase:Yes
I have used H & R Block for about 8 years. I have found it to be very helpful in preparing my tax returns. You don't miss information you need to have to file. I would like to see more access to the analyze process. I didn't think it was readily available this year. The process of updating from last year to this year went smoothly. I did find it difficult to change versions. I want a Deluxe + State version instead of the Premium. I had trouble making the transition. I will buy it again next year.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 6, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lgc21575
from VA
Verified Purchase:Yes
Would delete all my info after input. Did it 5 times before I called for help. I have never as many problems before but this year was worst
Cons: Time consuming, Hard to import documents
Value
3
Response from HRBlockBy Sean, Social Media Team, April 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SweetTea69
from Cincinnati, OH
Verified Purchase:Yes
The programs quality have gone down year over year. Especially when doing multiple state interviews. What is point of asking me how much of my tax free income on 1009 Div is taxable in my residential state if you are just going to make me calculate and enter my myself in the ohio state program. The planning portion is nothing mor than a way for you to promote your own IRAs
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Sean, Social Media Team, April 4, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JohnL94
Verified Purchase:Yes
Generally has been great but having to pay to file an extension is ridiculous.
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock