Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,414 Reviews)
Rating breakdown 23,414 reviews
5 Stars
15,250
4 Stars
4,219
3 Stars
1,646
2 Stars
912
1 Star
1,387
81%of customers recommend this product.
(
6,889 out of
8,461)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Franks review
from Florida
Verified Purchase:Yes
I have been using the product for several years and completely happy with the product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KD25
from Colorado
Verified Purchase:Yes
This year's software did not import last year's data correctly into "Last Year's Data Worksheet".
This caused my Federal and State tax filings to be rejected.
I have used H&R Block tax software for 20 years and never had a problem with last year's data being imported properly.
I have tried several times to contact Software Support to alert them to the problem, but cannot find any way to report the issue. The Help Center was not helpful.
This caused my Federal and State tax filings to be rejected.
I have used H&R Block tax software for 20 years and never had a problem with last year's data being imported properly.
I have tried several times to contact Software Support to alert them to the problem, but cannot find any way to report the issue. The Help Center was not helpful.
Cons: Hard to import documents
Value
3
Response from HRBlockBy Sean, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RobPr
Verified Purchase:Yes
Easy to use, especially importing info from previous year's return
Response from HRBlockBy Tra, Social Media Department, April 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Kontrst
from Florida
Verified Purchase:Yes
Federal program very good but state programs, NJ AND MA, not good with regard to part-year residency or showing/tracing calculations. TurboTax next year for sure
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra, Social Media Department, April 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
2024 Premium Good but Insufficient for Complex Tax
on April 3, 2025
Posted by: TaxPrepNY
Verified Purchase:Yes
There are no instructions for Form 1116 - Foreign Tax Credit besides the interview questions which is not sufficient. No instructions on country codes, etc.
Response from HRBlockBy Andrea, Social Media Team, April 7, 2025
Thank you for taking time to provide feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Lady Di NC
from Raleigh, NC
Verified Purchase:Yes
Much improved over last year. I was able to complete my return quickly and submit without delay.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lucy prep
from Huntington Beach, California
Verified Purchase:Yes
Although more expensive than the Basic version which we have used for many years, the Premium version did not offer any advantages we could find for self-employed users (despite claiming that it did), and the new method of saving our tax return in PDF format caused the tax software to crash every time which required a re-boot. Having the state tax software (for one user, included) did speed up state tax preparation.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JAMES369
Verified Purchase:Yes
The software was generally good, but I could not download my stock purchases and sales from E Trade. That's needs to be fixed.
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock