Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,414 Reviews)
Rating breakdown 23,414 reviews
5 Stars
15,250
4 Stars
4,219
3 Stars
1,646
2 Stars
912
1 Star
1,387
81%of customers recommend this product.
(
6,889 out of
8,461)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
4
State Tax Program Lacking for Multi State Filings
on April 2, 2025
Posted by: MikeIdaho
from Meridian, Idaho
Verified Purchase:Yes
The Idaho State Version: Program needs to allow for when state taxes are paid to multiple states. The current program only allows input for just 1 other state tax payment. If you have 3 states that have tax payments, the program only allows consideration for your home state and 1 other state.
Consequently it requires a manually prepared Schedule 39R to be completed and attached, then mailed in vs being to electronically submit the return. Very frustrating and very limiting for something that the program should be able to handle.
Consequently it requires a manually prepared Schedule 39R to be completed and attached, then mailed in vs being to electronically submit the return. Very frustrating and very limiting for something that the program should be able to handle.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TonyIsaac
from Spring, TX
Verified Purchase:Yes
The good: it does the job of walking you through the IRS tax process, without the need to hire a tax professional.
The bad: you have to buy the "premium" version just to submit a 1099. That's ridiculous. Also, it doesn't make it easy to see a list of your entries so you can review them.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: sleepyjoe
from Boston
Verified Purchase:Yes
Visuals are a bit spartan, could use a larger font and show us when a section has been completed otherwise not bad
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: eberhuase
from Los Angeles, Calif
Verified Purchase:Yes
The state of California continues to reject my e-filing. Last year, it did the same thing. I have no idea why,
Sure would like to know.
Sure would like to know.
Pros: Easy to prepare, Easy to import documents, Fast
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: gby2
from VA
Verified Purchase:Yes
Software (Federal, my home state, and a non-resident state's returns) were pretty intuitive and fairly easy to use. Only issue was trying to e-file WV taxes. Kept getting rejected saying they couldn't open my Federal section - this after both Federal and my home state's returns were accepted. Wound up mailing all that other state's returns Haven't heard anything back yet, so fingers crossed.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Blockhead loser
Verified Purchase:Yes
Poor updates each year with regards to the process. Poorly executed Flow during use. Inability to download stock transactions including no feedback as to why it won't work unless you call and eventually get support to find someone who knows.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Massachusetts
Verified Purchase:Yes
Navigating backwards to specific areas is cumbersome and the calculations are questionable.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: JMF2
from Ohio
Verified Purchase:Yes
I have been using this tax software for many many years!!! It is straight forward and easy to use. The ability to import the previous years information is a time saver.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock