Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,382 Reviews)
Rating breakdown 23,382 reviews
5 Stars
15,234
4 Stars
4,210
3 Stars
1,640
2 Stars
912
1 Star
1,386
81%of customers recommend this product.
(
6,873 out of
8,440)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: JKS1989
from Carmel, IN
Verified Purchase:Yes
It would be helpful if the system provided additional or more enhanced explanations or guidance around the questions. For instance, determining dependent status was not as helpful as the slightly more detailed info I found via outside research. Additionally, and very alarming, the final instruction page tells users to insert SS# on checks submitted for payment. That is a terrible practice that no one should put their social security security number on checks that will be seen outside the SSA.
Pros: Easy to import documents
Value
3
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Santa Fe
Verified Purchase:Yes
The program was so helpful. It was super easy to use. Whenever I had a question, the help button always gave me an answer.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
So easy to use and if there’s issues, you are directed to correct
Pros: Easy to prepare
Value
5
Response from HRBlockBy Amy, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: GL2025
from New Jersey
Verified Purchase:Yes
Ive been using HR Block for several years now. Although I find the Federal a useful product , the NJ State features are well below par and need significant enhancement.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from East Tennessee
Verified Purchase:Yes
Always happy with H&R Block Tax preparation software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: FMM2
from Douglas AZ
Verified Purchase:Yes
Excellent step by step guidance in preparing thorough tax forms. I like the ease of uploading tax documents from my IRA/401. Highly recommend the business package.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Philly PA
Verified Purchase:Yes
I’ve been using the HR Block software for years. A very good product.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, April 1, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: MKE47
from Commerce Twp, MI
Verified Purchase:Yes
I had a great experience with both my federal and state income taxes.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 1, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock