Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,321 Reviews)
Rating breakdown 23,321 reviews
5 Stars
15,203
4 Stars
4,198
3 Stars
1,631
2 Stars
906
1 Star
1,383
81%of customers recommend this product.
(
6,841 out of
8,400)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Me22333
Verified Purchase:Yes
Boght this in January and wad disappointed in how long it took you to get all updates
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
3
That's one hefty "convenience" fee you charge
on March 30, 2025
Posted by: Jlb1980
from Wi
You have a very high convenience fee. you got us, especially after paying for the product.
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MD
Verified Purchase:Yes
I had been using HRBlock to prepare and submit my taxes for several years, but switched to a free copy of Turbo Tax offered by my Bank a couple years ago. I started using HRBlock again this year because it was easier to use and seems to be more intuaitive and I will continue to use it in future years..
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 30, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: TopazBOC
from Highland Village, TX
Verified Purchase:Yes
It seems that your app has become harder than it was a couple of years ago. I don't know what exactly but whenever I want to find something it just seems harder than what I remember. I also do not like it when I am working on something and I get the prompt to review a previous entry. When I do, I'm all the way back to that spot and need to either click my way through it, or go to the top and try to find the place I was.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Randy3790
from Aurora Colorado
Verified Purchase:Yes
I have used the H&R Block tax software for several years now I was really disappointed with it this time. First I had a problem with the code that I received with the download from Woot. Then the program told me that I needed to upgrade it in order to use it. Then, when I got to the part dealing with mortgage interest I felt like the program was totally useless. I was supposed to input the average mortgage amount but the program had absolutely no information about how to calculate it. Since it wasn’t something that was listed on the mortgage interest paper from the bank I assumed that the program would at least show me how to calculate it. But there was nothing in the form or in the instructions on how to figure it so I basically had to give it my best guesstimate. I don’t know if I got it correct or not. I think that next year I will select a different tax program and see what it will do.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The Safe Harbor form used with rental dwellings still has 2023 written on the top, even though I'm filing for 2024 tax year. Small item overall, but it really should have been updated.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Vermont
Verified Purchase:Yes
I have used this software for a number of years.Makes doing taxes very easy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: gordoncrane
from snohomish, wa
Verified Purchase:Yes
This year the software works better than past years.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Amy, Social Media Team, March 31, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock