Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,410 Reviews)
Rating breakdown 24,410 reviews
5 Stars
15,777
4 Stars
4,441
3 Stars
1,787
2 Stars
970
1 Star
1,435
82%of customers recommend this product.
(
7,442 out of
9,124)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Ruthie_D
from Cambridge Springs, PA
Verified Purchase:Yes
Your software still leaves me in positions that I have to hope that I'm doing it right when entering investment income! I am not confident that I am entering everything where it needs to be. I am left with, "if it's this, do that! But, if it's that, do this"! I don't know! That's why I need your software! I am instructed on different "help" screens to read some IRS publication, when I was thinking YOU read them and were going to tell me what to do! I can't figure out their double-speak! You're the Pros!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Needs work
on March 26, 2025
Posted by: Bill11
from Washington
For the most part it worked fine, however it is not the most user friendly an a MAC. It did not allow split screen and did not allow cut and paste. It also would not import my 1099s.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
After 13 yrs using the product, I expected more.
on March 26, 2025
Posted by: On my own without support
Verified Purchase:Yes
Less than ZERO support. First year retired and needed a 5 min conversations. No returned calls.
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Worst software
on March 26, 2025
Posted by: Supercat
from Grand Rapids mi
Can’t change aga for spouse try to call talk to 2 different people got nowhere and was disconnected both times on hold again
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, March 27, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 or hrblockanswers@hrblock.com at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
I’ve been using block for years. Always well designed.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: dew2024
from Wisconsin
Verified Purchase:Yes
It’s thorough and accurate (as far as I can tell), but it’s clunky having to navigate through entire sections just to double check or change one entry.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JB438
from Chicago, IL
Verified Purchase:Yes
It works well for Federal 1040’s but not better than other systems. Also, navigation is not very easy/clear with the state 1040.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 27, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: JoK3
from Colorado
Verified Purchase:Yes
Needs more functionality for ESPP, RSU, day trading 1099B imports, wash sales
Pros: Easy to import documents
Value
3
Response from HRBlockBy Sean, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock