Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,945 Reviews)
Rating breakdown 22,945 reviews
5 Stars
15,002
4 Stars
4,107
3 Stars
1,582
2 Stars
885
1 Star
1,369
81%of customers recommend this product.
(
6,627 out of
8,148)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from east central Ohio
Verified Purchase:Yes
Been using this for a number of years now and some of the same problems persist.
1. Trying to do royalties from a 1099-misc is very confusing. The program is mostly designed to handle rental income and the royalty topic is not at all clear.
2. Doing Ohio taxes and following the program regarding a possible credit for excess medical expenses will give an incorrect result unless you open the whole form and follow what the line instructions says there.
1. Trying to do royalties from a 1099-misc is very confusing. The program is mostly designed to handle rental income and the royalty topic is not at all clear.
2. Doing Ohio taxes and following the program regarding a possible credit for excess medical expenses will give an incorrect result unless you open the whole form and follow what the line instructions says there.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Our am 73
from Chelsea, AL
Verified Purchase:Yes
I used the premium software for the last 17 years. I found it easy to use for 95% of the time. Wish some of the interviews were more clear or easy to understand. First time I did RMD search section can find the item. I took RMD plus extra to convert to ROTH IRA very little info on the interview or online help. I finally had to do trial and error during interview to get it correct. Need to improve or I will consider switching to turbo.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JLo61
Verified Purchase:Yes
Very happy with the year over year processing of information. Easy to use software.
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from PA
Verified Purchase:Yes
Have used you software for many years with no problems.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bern so what
from Colorado
Verified Purchase:Yes
Tax software worked fine till I had an error. Had to start a new return from the beginning to correct my mistake. Needs some work. Also ended up having to pay for it twice. I’m done but not happy.
Pros: Easy to import documents
Cons: Hard to prepare
Value
3
Response from HRBlockBy Kira, Social Media Team, March 26, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Very good for federal returns, but not for states
on March 26, 2025
Posted by: Anonymous
from PA
Verified Purchase:Yes
I have been using TaxCut Premium for many years and this year’s version was as good as ever for the federal return. I just wish the state version (PA) was better, especially by including the underpayment penalty exceptions and computations. That always takes a tremendous amount of time to do manually and prevents e-filing the state return.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Ruthie_D
from Cambridge Springs, PA
Verified Purchase:Yes
Your software still leaves me in positions that I have to hope that I'm doing it right when entering investment income! I am not confident that I am entering everything where it needs to be. I am left with, "if it's this, do that! But, if it's that, do this"! I don't know! That's why I need your software! I am instructed on different "help" screens to read some IRS publication, when I was thinking YOU read them and were going to tell me what to do! I can't figure out their double-speak! You're the Pros!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Chris-Social Media Department, March 26, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Needs work
on March 26, 2025
Posted by: Bill11
from Washington
For the most part it worked fine, however it is not the most user friendly an a MAC. It did not allow split screen and did not allow cut and paste. It also would not import my 1099s.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 27, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock