Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,414 Reviews)
Rating breakdown 23,414 reviews
5 Stars
15,250
4 Stars
4,219
3 Stars
1,646
2 Stars
912
1 Star
1,387
81%of customers recommend this product.
(
6,889 out of
8,461)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Gcarwy
from SC
Verified Purchase:Yes
Terrible. I downloaded this and learned it cannot handle a k-1. Now I need to obtain other software and file an amended return. I intend to ask for refund, but how dare you promise you can handle investments when you can’t.
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Carson City, NV
Verified Purchase:Yes
Have used this product for years, very happy with it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 21, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Jjbwtonk
Verified Purchase:Yes
I have used this product for the last 20 years and am always satisfied.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
The confirmation process with prior year records.
on March 21, 2025
Posted by: Taka9
from Los Angeles County
Verified Purchase:Yes
I have used H & R soft for last more than a decutede. They have only one year that they gave me a little struggle which was not a big computation issue. the e-file confirmation was wrong but never allowed me to override.
Other than that every year is smooth sailing to the end.
Other than that every year is smooth sailing to the end.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 2025tax
from San Francisco, CA
Verified Purchase:Yes
The software is quite user friendly. It goes from page to page with adequate and straightforward explanation. Overall, I have a good experience even filing tax returns.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pbretz
from Asheville NC
Verified Purchase:Yes
This software is excellent and I would not be able to do my taxes without it. I recommend it highly to anyone. We have used your software for the last twelve years. Thank you for a great product:
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: rky1
Verified Purchase:Yes
Rock solid quality & credibility. Fully complete instructions, comprehensive and easy to follow, even for small business owners.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from OHIO
Verified Purchase:Yes
software should tell you which SCHEDULES are required to be submitted w your STATE return. in forms list, include column to indicate which forms are required to be included w STATE return. baby boomers in retirement now, are required to submit 'schedule of adjustments' and 'schedule of credits' w OHIO state return.
for OHIO state, Q on social security and railroad retirement benefits was spelled out NOT abbreviated 'RRTA', do NOT use abbreviations when asking questions. Federal income question reads 'enter your social security and tier 1 RRTA tax'. I had to rely on google to explain, what does 'tier 1 RRTA' mean ? We are paying for you to simplify the questions and NOT use abbreviations when doing so.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we
can help to make you have a 5-star experience. Your feedback is important to us!
can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock