Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,414 Reviews)
Rating breakdown 23,414 reviews
5 Stars
15,250
4 Stars
4,219
3 Stars
1,646
2 Stars
912
1 Star
1,387
81%of customers recommend this product.
(
6,889 out of
8,461)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: tired 67
from Detroit Metro area
Verified Purchase:Yes
used it to file fpr a deceased relative, keep insisting he qualified for EIC, which he did not.
also had to pay for state filing, I thought we got one free, not entirely happy
also had to pay for state filing, I thought we got one free, not entirely happy
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we
can help to make you have a 5-star experience. Your feedback is important to us!
can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Great software but Issues are hard to resolve.
on March 19, 2025
Posted by: MikM
from Cleveland, OH
Verified Purchase:Yes
I have used your software for over a decade and I am comfortable working with the software, but I forgot how much "fun" it is when it goes through the check at the end and finds issues that need to be resolved. Since these issues are presented with different looking forms it is often hard to figure out what I need to do to resolve the issue. I'm not sure how to make it happen but it would be good if a "comment" could be made as a piece of data is entered that creates a conflict.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we
can help to make you have a 5-star experience. Your feedback is important to us!
can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Bo Bo lobo
from Vermont
Verified Purchase:Yes
Letter/ print is too small and not easily adjustable.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Eastlake oh
Verified Purchase:Yes
Been buying the program fur over 20 years and very pleased with it.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Tra, Social Media Department, March 20, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Middle Grove, NY
Verified Purchase:Yes
I have used this software for years and it has made filing my taxes a breeze!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 20, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Alabama northern
Verified Purchase:Yes
Easy to use program. Accurate and detailed for best tax document filings.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 20, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: jsmc1
from NYC
Verified Purchase:Yes
I bought this version by mistake. I'm trying to get reimbursed since I can't use it. I did buy another version. I have sent in a request to be reimbursed, but won't give my full SSN.
No, I would not recommend this to a friend.
Response from HRBlockBy Brittany, Social Media Department, March 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: From the Mitten
Verified Purchase:Yes
We have been using H&R Block software for several years and have had few difficulties in understanding our tax prep, even as our situation gets more complicated over the years. We have occasionally needed to get specific instructions through chatting. Best value out there!
Response from HRBlockBy Sean, Social Media Team, March 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock