Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,414 Reviews)
Rating breakdown 23,414 reviews
5 Stars
15,250
4 Stars
4,219
3 Stars
1,646
2 Stars
912
1 Star
1,387
81%of customers recommend this product.
(
6,889 out of
8,461)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Mendon MA
Verified Purchase:Yes
Very Happy with HR Block Tax SW. I've been using it for about 15 years and every year it makes the tax effort much easier. I believe the IRS trusts the SW and the returns are accepted quickly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
Had several glitches in the software. I finished the Federal with the premium edition and it tried to sell me the State which was supposed to be free. Called support and had to download another copy. Finished State and e-filed. Federal was accepted but State was rejected. Turns out I signed with driver’s license numbers. Did not realize that you were not supposed to use hyphens and the software accepted them anyway and cut off the last two digits of the number. When I realized what was going on I corrected the numbers. I then had to change the filing date and had problems because I used hyphens. No where in directions could I find instruction to not us - or /. I then tried to enter the filing date for my wife. Why you need the date twice is a puzzle. When you file jointly you and your wife file at the same time. Anyway, every time I typed a key to changing her filing date I got an error message. Called support and ended up ended up backing up and signing with our AGI instead of the DL numbers. Stiles and it was accepted. My experience with support in both cases was excellent. I am long time Turbo Tax user and found this software to not be as user friendly. I bought it because this year Turbo Tax requires Mac OS 13. My computer will not go above 12.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we
can help to make you have a 5-star experience. Your feedback is important to us!
can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I purchased this every year for the past few years. Easy to use. Get my taxes done in about an hour of work. Once I have things entered. The next year just update the information. Get good information If I have questions about different forms. The check at the end catches if I missed some information I needed to add. I download the program so I do not have to go to the store at all to find it.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Rosse
from MA
Verified Purchase:Yes
Have been using this software for years. Shocked to discover when preparing 2024 TR, MA state loss carryforwards did not flow through from 2022 to 2023. Had to amend 2023 and override the carryforward for 2023 and 2024.
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: MET25
from Idaho
Verified Purchase:Yes
The interview section of the Inherited IRA distribution is confusing. It resulted in me checking the wrong box in 2023 such that it fell in the non-taxable category. I caught it and have done amended returns. Thank you for making the amended return process somewhat straightforward.
Cons: Time consuming
Response from HRBlockBy Corrina, Social Media Team, March 21, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we
can help to make you have a 5-star experience. Your feedback is important to us!
can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Andrea 2025
from Colorado
Verified Purchase:Yes
Its disappointing that a customer can not buy a software cd for a backup as in years past; in the event they have a significant computer crash.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: 9Bob
from Texas
Verified Purchase:Yes
I was very concerned about switching to H&R Block from TurboTax (accessibility Issues);however, there I didn't encounter any major issues resulting form the change.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RAWilliams
Verified Purchase:Yes
Easy to use and I also like that it remembers previous years taxes, such as the year I lost a fortune in the stock market, so it carried that deduction over to this year when I made money.
Response from HRBlockBy Tra, Social Media Department, March 20, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock