Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,445 Reviews)
Rating breakdown 23,445 reviews
5 Stars
15,268
4 Stars
4,223
3 Stars
1,651
2 Stars
915
1 Star
1,388
81%of customers recommend this product.
(
6,905 out of
8,483)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Goshen, CT
Verified Purchase:Yes
Easy to use and does most everything I need...but not everything
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, March 20, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Ladydi 321
from California
Verified Purchase:Yes
I’ve used HR in the past. It really helps me with my taxes. It’s pretty simple to follow.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Amy, Social Media Team, March 19, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Elaineh03
from Pennsylvania
Verified Purchase:Yes
I have been purchasing your software for years and it always stops working, gets stuck, & slows down my computer. I don’t know why I keep getting it. This year is the worst. I’ve been sitting here an hour trying to file my taxes. It keeps freezing up. This is Elaine Henderson, not Nicole.
Cons: Time consuming
Value
1
Response from HRBlockBy Eva, Social Media Team, March 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Naples Florida
Verified Purchase:Yes
I have used H&R Block software for almost 10 years now and are very pleased.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MKE5
from Michigan
Verified Purchase:Yes
I bought the tax program this year. I spent a day trying to get it to work. I called the help center and spoke with then for an hour. They said I found an error and they would get back to me. Never did! Awful service!
Value
1
Response from HRBlockBy Sean, Social Media Team, March 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from dallas, TX
Verified Purchase:Yes
Very easy to use. It easily included probate info, small side business, hobby expenses business, and energy deductions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin
Verified Purchase:Yes
Have used H&RB for many years in preparing my taxes and am very satisfied with the ease of use and efficiency in putting my info in the program. One small upgrade would be to add a note field to each dollar input field to allow an annotation as to any specifics for a particular input, would be most helpful.
Value
4
Response from HRBlockBy Sean, Social Media Team, March 18, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Massachusetts
Verified Purchase:Yes
I’ve used this software for years. It’s easy to use and I’ve had no issues.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock