Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,445 Reviews)
Rating breakdown 23,445 reviews
5 Stars
15,268
4 Stars
4,223
3 Stars
1,651
2 Stars
915
1 Star
1,388
81%of customers recommend this product.
(
6,905 out of
8,483)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Customer Rating
5
Makes return preparation ease for most people.
on March 16, 2025
Posted by: Anonymous
from Charleston SC
Verified Purchase:Yes
Very helpful in preparing tax returns. I will continue to use.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Toby J
from San Antonio
Verified Purchase:Yes
I bought this program last year. Since then, I have kept getting emails about buying it with a discount. Why?
The program is good, except for some items you still need to go through even though you don't need it. For example, I know I don't have enough deductions to make a difference, yet I'm forced to go through the screens anyway. You need to be able to pick either standard deduction or itemized deduction. I use the program to do taxes for my kids. On accuracy check there are some items that need correcting that, in my opinion, should have been caught while filling out the form.
The program is good, except for some items you still need to go through even though you don't need it. For example, I know I don't have enough deductions to make a difference, yet I'm forced to go through the screens anyway. You need to be able to pick either standard deduction or itemized deduction. I use the program to do taxes for my kids. On accuracy check there are some items that need correcting that, in my opinion, should have been caught while filling out the form.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
Value
4
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Gegos123
from Shelby, Michigan
Verified Purchase:Yes
very good menus, an easy-to-follow program and very easy if you understand tax codes
Pros: Easy to prepare
Value
5
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
Written by a customer while visiting HRBlock
Posted by: CG21
from Roanoke, VA
Verified Purchase:Yes
Happy that I can complete my taxes with just the interview, and no overrides.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dwesta
from Florida
Verified Purchase:Yes
I have used H&R Block Premium software for many years now and have always had great service. Easy and simple to use.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SMD2025
from North Carolina
Verified Purchase:Yes
I can't tell yet whether the program dealt with all of the issues that arose during tax preparation. Some things worked well, such as the ease with which the return was submitted. There were a number of cases where there was no in-application reference to describe the meaning and treatment of fields on forms. For example: 1) should "this" field be left blank, or have a zero entered if I have no information from my broker? 2) If I get a 1099-DIV from my broker with all zeros, should I not create a 1099-DIV instance, or create one with all zeros? Having to go search on-line for the IRS publications for guidance was a little tiresome. It would be great if there was a dictionary of IRS document names for the forms in question, with a little snippet about content. Also, it is impossible to have all the required information when it is time to start entries, so the questionnaire format made it cumbersome to be forever getting back into the document to check entries for accuracy and completion.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for leaving a rating for us! We're happy to see that you had a fantastic experience. Your high rating reflects the quality of service we aim to provide. We appreciate your business and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Alvin Dark
from NJ
Verified Purchase:Yes
I have used TT for years and decided to make a switch this year as a result of cost. HR is approximately comparable. The most frustrating thing I found is when you are almost finished and the software prompts you to fix errors. The errors are not explained; forms pop up with no questions or advice on how to fix them! Duh - what do I do here? I fixed some and I was winging it because I did not understand the "error". Despite my fixes, the same ones popped up again. I finally was so frustrated that I just deleted some of the form they referred to. If I made an error - I'm real good about following prompts throughout the program - then give me a way to understand what I did wrong. (I don't think I did!)
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Adik
from NJ
Verified Purchase:Yes
Very reliable software. Received all confirmation instantly
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 16, 2025
Hi, thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic visit. Your high rating means a lot to us, and we're grateful for your business. We look forward to serving you again next tax season!
Written by a customer while visiting HRBlock