Customer reviews from HRBlock
H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Average customer rating
4.3
(24,395 Reviews)
Rating breakdown 24,395 reviews
5 Stars
15,770
4 Stars
4,438
3 Stars
1,785
2 Stars
968
1 Star
1,434
82%of customers recommend this product.
(
7,434 out of
9,113)
Customer Reviews for H&R Block - Tax Software Premium 2024 - Windows, Mac OS
Posted by: Bobby233
Verified Purchase:Yes
You have a problem in your software. For rentals, if an individual earns a certain amount then they cannot take an deduction that is allowed for taxpayers that make under a certain amount. Because of the way you handle it is bad software writing. You force the individual to go in to the form and zero the exemption out by hand, then the software ends up telling the person they cannot do this and creates a lot of unnecessary hoops to jump through to understand what went wrong. Please correct this in your software I face this issue every year. It took me a few hours to figure out why your software is so poorly written.
If an individual earns more income then the tax law requires to take the deduction, than your software needs to understand that and zero the rental deduction out thereby not forcing the person to jump through your idiotic hoops and forcing a person to open a form to make a change that your software than says you are not allowed to do that and cannot file the program unless it's corrected.
If an individual earns more income then the tax law requires to take the deduction, than your software needs to understand that and zero the rental deduction out thereby not forcing the person to jump through your idiotic hoops and forcing a person to open a form to make a change that your software than says you are not allowed to do that and cannot file the program unless it's corrected.
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Chicago IL
Verified Purchase:Yes
I switched from Turbo Tax to HR Block about 6 years ago and have never looked back. I convinced my daughter and her husband to let me do their taxes this year. The software is very intuitive and user-friendly. I highly recommend this to anyone who wants to do their taxes on their own.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rdsa
Verified Purchase:Yes
I am still not happy with what happened last year or your response with filing issues. I have too many years vested with your software and carryover passive losses to change providers. But I did take a hard look.
Response from HRBlockBy Joy, Social Media Department, March 15, 2025
Hi, thank you for sharing your thoughts with us. We're sorry to hear that your experience at H&R Block did not live up to your expectations. Providing excellent service is our goal, and we're disappointed that we missed the mark this time. Please contact our support team at 1-800-472-5625 so we can discuss your concerns further and work towards a resolution.
Written by a customer while visiting HRBlock
Posted by: CB in AZ
from Arizona
Verified Purchase:Yes
Did not automatically fill in some items that required verification at the end of the system. Expensive to add states and then pay to submit electronically.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 14, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Elmont NY
Verified Purchase:Yes
There was an issue with the program (crashed) but once it was resolved the app worked as usual.
I have reported this in previous emails but I need to applaud Beyth-Shan for all help.
I have reported this in previous emails but I need to applaud Beyth-Shan for all help.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 17, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Wall28
from CA
Verified Purchase:Yes
I have used this product for years, with no issues or problems. If I have questions on a certain area, I can usually find the answer I'm looking for.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: StuartB
Verified Purchase:Yes
I have used the program for several years and it continues to improve. It retrieves information from the previous year on your computer, and also will retrieve the tax information from your broker and put the information where it's needed. Once you have all your information in hand, it leads you from start to finish. And the planning section has improved also, much simpler to figure an estimate of your next year's tax bill and determine how much you need to add and to do estimated payments, etc.
The biggest complaint I had this year was in the printing of the return(s)....they printed so big that the returns didn't fit on the pages and it took some fiddling to find the way to reduce the size of the print-out to fit the printer paper, so I wasted alot of sheets. I set the print for 97% and then it worked fine. The printer set-up page might be improved some to make the choices more obvious.
Response from HRBlockBy Corrina, Social Media Team, March 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
I have been using this program for many years with great success. It is easy to follow. At any time you can ask a question and get an answer. I wouldn't use anything else. Plus, I have saved tons of money by doing my own taxes and I have learned a lot along the way.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 14, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock