Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,445 Reviews)
Rating breakdown 23,445 reviews
5 Stars
15,268
4 Stars
4,223
3 Stars
1,651
2 Stars
915
1 Star
1,388
81%of customers recommend this product.
(
6,905 out of
8,483)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Hano
from Portsmouth VA
Verified Purchase:Yes
I use this software every year and have been pleased with how easy it is to use. Imports the data from the previous year.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JD Swan
from Indianapolis
Verified Purchase:Yes
I have used H&R Block tax software for years. My taxes went through easily this year. Still have my son's to do.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Cape Coral FL
Verified Purchase:Yes
I'm happy with returns i filed. Got one rejection for my sons return and haven't gotten results yet. We mailed return in and will see what happens. Rejection code said it was already filed which it wasn't.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Brittany, Social Media Department, March 13, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: jmusky
Verified Purchase:Yes
I bought this product and faced a couple issues with downloading state software and e-filing my return. I had to eventually mail in my state returns because of the software not working right.
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Frustrated_
Verified Purchase:Yes
Integration between forms is poor. I had a home office deduction that should have transferred to another form automatically but did not. This required an override but that then prevented the return from even being filed. More work arounds finally allowed the return to be filed but this was a real pain.
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tennessee
Verified Purchase:Yes
Had to totally redo a couple of times because I couldn't change an entry and adjust my taxes as I could last year. Very Frustrating and Time consuming.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Rfun
from Minnesota
Verified Purchase:Yes
The price is right, and I love the services that I received.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: kkpacing
from Connecticut
Verified Purchase:Yes
I have always used TurboTax and my friend that is an accountant rec that I switch to you. Honestly doing taxes is such a drag and I have to say your program although effective was really flat and black and white. I love TT because of all the colors and positive reinforcement you get when you get through the program.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, March 13, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock