Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,445 Reviews)
Rating breakdown 23,445 reviews
5 Stars
15,268
4 Stars
4,223
3 Stars
1,651
2 Stars
915
1 Star
1,388
81%of customers recommend this product.
(
6,905 out of
8,483)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from CO
Verified Purchase:Yes
Another year of decline; some items aren't as intuitive as they should be. Very glitchy this year. Product I bought came with a free state download, but the state download I needed wasn't available for some reason.
Value
3
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Sinanju
from NJ
Verified Purchase:Yes
Gets the job done. One must still be wary. It is easy to misunderstand or blow past items in the interview
Value
3
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Philadelphia
Verified Purchase:Yes
I have used this software for the last three years and expect to use it in the future. It is very intuitive and provides helpful tools to enhance the accuracy of the return.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jdw26
from Holland MA
Verified Purchase:Yes
Software was missing MA form SC and didn’t alert me that I needed it. If I hadn’t read the MA instructions, my return would have been rejected. Then I had to print and mail instead of efiling. Implementing instructions and efiling is why I buy tax software! TurboTax has the form so I guess I’m switching next year.
Value
2
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: mjmpt
from Carmel, IN
Verified Purchase:Yes
Overall I continue to be happy with the software for the price. I found the IRA questions difficult to follow due to a Roth IRA recharacterization I had. Also I was disappointed Indiana form 2210A was not included in the state software.
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mert16
from Mo
Verified Purchase:Yes
Very intuitive. I have used the program for several years and like that it imports info from the previous year’s return.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Brittany, Social Media Department, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Chachin
Verified Purchase:Yes
I buy this product every year , I am very happy with it!
Response from HRBlockBy Brittany, Social Media Department, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Matt1959
from Greenwood MS
Verified Purchase:Yes
Easy to use in terms of understanding the questions and the information you need to complete the forms. The layout and flow is user friendly and you can easily move back and forward in the program, make changes, and then the program double checks your return.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock