Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,482 Reviews)
Rating breakdown 23,482 reviews
5 Stars
15,293
4 Stars
4,229
3 Stars
1,653
2 Stars
918
1 Star
1,389
81%of customers recommend this product.
(
6,926 out of
8,506)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Under73
from Virginia
Verified Purchase:Yes
I was very disappointed in the processing speed of the software. Specifically with the stock trade section. I had many of them, so I had to enter or verify each one. With each one, it took 30 seconds to a full minute to advance to the next screen. What should have taken a few hours took over 30 for me to complete. Additionally, the software would freeze and crash about every 30 minutes. After a crash, many times the file would be corrupt, and I would lose my work. I ended up saving multiple copies of the file every 30 minutes, but I would still lose work if I didn't do it quick enough. Also, the K-1 section left me guessing what information was needed in many cases. I had a similar experience the previous year.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Puddin1020
from Savannah, Missouri
Verified Purchase:Yes
Work great like it always does. I’ve used it for years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Orleans, LA
Verified Purchase:Yes
I have been using this software for about 7 years and have never had any problems.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: EJ324
from La Grange Park, IL
Verified Purchase:Yes
I have been using HR Block for about 20 years and would never consider another tax system.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boston MA
Verified Purchase:Yes
Did everything I needed the Premium software to do.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Champaign IL
Verified Purchase:Yes
Excellent program, easy to use, accurate and felt confident in the results
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Team, March 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boston,MA
Verified Purchase:Yes
Could use some better reports, a YoY comparison view, and better explanations on items such as 1041s, K-1s
Pros: Maximizes refund
Cons: Hard to prepare
Value
4
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Sant67
from University Park, MD
Verified Purchase:Yes
H&R tax software does the job with reasonable ease given the complexity of the tax code.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock