Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,482 Reviews)
Rating breakdown 23,482 reviews
5 Stars
15,293
4 Stars
4,229
3 Stars
1,653
2 Stars
918
1 Star
1,389
81%of customers recommend this product.
(
6,926 out of
8,506)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: sacinjax
from Jacksonville Florida
Verified Purchase:Yes
The program overall is pretty solid, however there are a few persistent errors that come up every year, and they are always the same ones. One is the ability to uncheck a selection after you have initially checked it without going through the dialog and deleting anything you've previously put in. The program doesn't seem to know how to undo things. It gets the job done, but you have to get used to it.
Pros: Easy to import documents
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver CO
Verified Purchase:Yes
On the state software, there is a credit. Software never mentioned so looked in software for it. After reviewing finished return, credit was there. Needed to mention in preparation of return
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: noonehome
Verified Purchase:Yes
I started buying the software over 5 years ago instead of the competitors. The price was and still is the least expensive, although the last couple of years it has started to bump up in price, despite no apparent major changes. Still easy to use and understand.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Michael9999
from Manlius, NY
Verified Purchase:Yes
Have used H&R Block (and Tax Cut) software for decades.
Very good software -- but getting a bit expensive.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: cme2025
from Cleveland, Ohio
Verified Purchase:Yes
I have been using HR block products for more than ten years and they provide an easy to understand and easy to use tax software programs. It has simplified an otherwise complicated process of filing income tax forms.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Previous Year Data Transfer Glitch - Donations Pg.
on March 11, 2025
Posted by: Anonymous
from Damascus, Oregon
Verified Purchase:Yes
I have been using H&R Block Premium for about 10 years now. Overall it functions well but I almost always have problems at the very end, after the data review. Most of those issues appear to be caused by the transfer of the previous year's data. e.g. this time it transferred 5 of my 2023 donations to Goodwill. I deleted them as I progressed through the software but error codes continued to block my ability to file the Fed & state returns. I resolved this by completely deleting the non-cash donation forms and re-entering my data.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: xzxz
Verified Purchase:Yes
Two years in a row I had trouble with the end review. It brings you to the problem but does not tell you or help you fix it.
Response from HRBlockBy Brittany, Social Media Department, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
The federal package does not go deep enough, several items that I was trying to take advantage of had little explanation and I needed to do what I thought was right, there was little guidance. Information on rental income did not port over to the state program and once again the guidelines for state rental income was lacking. When I had to introduce a second state there was no interaction between the state programs and the federal program.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
Written by a customer while visiting HRBlock