Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,482 Reviews)
Rating breakdown 23,482 reviews
5 Stars
15,293
4 Stars
4,229
3 Stars
1,653
2 Stars
918
1 Star
1,389
81%of customers recommend this product.
(
6,926 out of
8,506)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Quinn6013800
Verified Purchase:Yes
The software has updates that you may not be aware of it you attempt to do taxes on your own.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Long time user finds serious BUG in 2024 software
on March 10, 2025
Posted by: lsfyre
Verified Purchase:Yes
I have used HR Block Tax software since the 90's and it works well every year. Always a few things I think are a bit clunky and sometime difficult to interpret, but I have never been audited so it must be doing its job. This year I (fortunately) noticed one concerning bug - as I was preparing to e-file, I printed my fed and state returns as I always do to give them a quick look over. I noticed immediately that the printed forms had a different refund amount than what was on the display screen (both Fed and State). I assumed the forms were the correct answer and there was a bug with the display amount. I called HR Block support and even though there were no pending updates, after some discussion they told me to restart the tax software. I did and the display screen number did not change. The agent assured me that the forms were correct and the screen was incorrect. I proceeded and went back to the "prep to file" screen, which again prompted me to print my returns. Fortunately I printed them again and to my surprise the FORMS NOW AGREED WITH THE DISPLAY SCREEN! So the forms that would have been filed were actually what was incorrect! IMO, this is a serious bug that may have led to a rejection at both Fed and State levels or possibly even an audit. Fortunately I double and triple checked everything before hitting the "file" button. I am now a little skeptical of the purported accuracy of HR Block software. Also - in this very questionnaire, the following 2 sections are listed as optional, except that this form will not proceed without at least 1 selection be made ... so therefore NOT OPTIONAL. Normally I would give 4.5 stars but not this year - 3 stars! I hope this is not a trend.
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: danwa61
Verified Purchase:Yes
This is my second year using H&R Block after abandoning TurboTax and I'm generally satisfied with it. Two improvements I would like to see to earn a five star rating: (1) make it easier to see what you did on last year's return while working on this year's, and (2) add the ability to create and save custom print jobs comprised of a custom defined set of forms. Printing the specific set of forms you want is just harder than it needs to be.
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: bakerpadre
from Santa Barbara, CA
Verified Purchase:Yes
Easy to use, intuitive, saves relevant data from previous years.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 11, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Roger the instructor
Verified Purchase:Yes
I run a small business. Throughout the year, being able to be aware of projected tax obligations is extremely helpful.
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jake2025
Verified Purchase:Yes
Used this fantastic program for years and love it.
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Easy import of last year data, straight forward logical questions to complete return, fairly painless and not too time consuming. Electronic filing and payment went smoothly.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, March 11, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Prl51
from Oklahoma
Verified Purchase:Yes
I was happy with product it my federal taxes were accepted on February 13 and has not been processed yet.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock