Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(23,482 Reviews)
Rating breakdown 23,482 reviews
5 Stars
15,293
4 Stars
4,229
3 Stars
1,653
2 Stars
918
1 Star
1,389
81%of customers recommend this product.
(
6,926 out of
8,506)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
Verified Purchase:Yes
Terribly overpriced. Difficult to use. Doesn't print out all the forms.
Cons: Time consuming, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: ERB17
from Saratoga, NY
Verified Purchase:Yes
I've been using this software for 20+ years. I am a fan but one improvement is needed.
It is too difficult to send a.copy of.completed returns to people. This process should be more.prominently displayed. I find it to be hidden away rather than obviously available.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Hello, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Adams, NY
Verified Purchase:Yes
I have used this software for many years and am completely satisfied.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 10, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jsf409chevy
Verified Purchase:Yes
Using it since before it was a download. Saw it evolve. Love it!
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: yyyyaavsss
Verified Purchase:Yes
I dont know if it is a glitch in your software or the IRS but they rejected my return because the AGI did not match up even though I have been using HR Block for years. I checked it and it was correct but still rejected twice.
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Evea175
from Michigan
Verified Purchase:Yes
The program was fine. Didn’t like that I couldn’t complete the estimated payments until after the return was filed and accepted. Was unnecessary to have to wait. Also didn’t like how the Michigan estimates were buried and having to go to forms to print them.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: sfpatriot
from Santa Fe, NM
Verified Purchase:Yes
I have had no issues with my taxes or that of family members, I like that I can download from the previous years.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Only me1
from MA
Verified Purchase:Yes
I am extremely disappointed that the software no longer supports form 1116, foreign tax credit. I forfeited $313 of credit so that I could e-file. In this moment of government turmoil, there is no way I was going to paper file my return.
In addition, it does not support calculating the underpayment penalty in the Massachusetts return. So again, I forfeited $11 so that I could e-file.
In addition, it does not support calculating the underpayment penalty in the Massachusetts return. So again, I forfeited $11 so that I could e-file.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 11, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock