Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,391 Reviews)
Rating breakdown 22,391 reviews
5 Stars
14,659
4 Stars
3,999
3 Stars
1,517
2 Stars
864
1 Star
1,352
81%of customers recommend this product.
(
6,299 out of
7,778)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: dbhh
Verified Purchase:Yes
We've been using Block for years. In the office the first years because taxes were more complicated (2 houses, multiple states). After we retired, switched to at home. Easy to download and pretty easy to use.
Response from HRBlockBy Andrea, Social Media Team, March 7, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Lockwasher
from Texas
Verified Purchase:Yes
First time user of this software. I had a hard time relating the questions to the information on the IRS forms
Pros: Easy to prepare, Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Confused 2024
from Wendell, NC
Verified Purchase:Yes
I think the taxable income and tax owed do not match tax tables.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Joy, Social Media Department, March 8, 2025
Thank you for bringing your experience to our attention. We're disappointed to learn that we didn't meet your expectations during your recent visit. Ensuring customer satisfaction is our top priority, and we're eager to address any issues you encountered. Please contact our support team at 1-800-472-5625 so we can assist you further.
Written by a customer while visiting HRBlock
Posted by: Jean51
from Florida
Verified Purchase:Yes
Felt the software was very easy to understand....imported everything beautifully...went very well!!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 7, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: gratifying
Verified Purchase:Yes
I've used this software for almost 10 years now. It's consistent, easy to use, and the frequent updates are gratifying.
Response from HRBlockBy Amy, Social Media Team, March 8, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bot42
from Rainier, WA
Verified Purchase:Yes
Purchased this program last year and couldn’t be happier with it!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 7, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (15,593) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,320 out of
1,486)
Value
4.4