Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,288 Reviews)
Rating breakdown 22,288 reviews
5 Stars
14,593
4 Stars
3,977
3 Stars
1,508
2 Stars
860
1 Star
1,350
81%of customers recommend this product.
(
6,241 out of
7,714)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Anonymous
from Fairfield, CT
Verified Purchase:Yes
I bought the H&R Block software some dozen years ago and am delighted every year that it is used.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Jeff 25
Verified Purchase:Yes
Relatively straightforward to use, especially if you’ve used in previous years. Quite competitive in cost, especially if purchased on sale. Continually have issues with the final check for Alabama state return when institutions don’t provide entries on Form 1099R.
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Thank you for your positive review! We're delighted to hear that you had a good experience with us. Your satisfaction is our top priority, and we're here to help in any way we can. If there's anything else we can assist you with or if you have any suggestions for improvement, please let us know in your customer satisfaction survey. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Pros: Offers filing of 5 returns for free. Great price for this software.
Cons: Would like to be able to print Form 1040 instead of Form 1040SR. Would like to not have to print schedules 1, 2 and 3 when there is no information on them.
Cons: Would like to be able to print Form 1040 instead of Form 1040SR. Would like to not have to print schedules 1, 2 and 3 when there is no information on them.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Hi, thank you for your feedback! We're happy to hear that you had a positive experience with us. Your satisfaction is important to us, and we're committed to addressing any concerns to ensure you have a 5-star experience. If there's anything specific we can do to improve, please provide feedback in your customer satisfaction survey. We appreciate your business and value your input!
Written by a customer while visiting HRBlock
Customer Rating
5
Great
on March 2, 2025
Posted by: Jim liming
from Mo
I did have problems with software purchased.
They issued new one. Problems solved.
They issued new one. Problems solved.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from West Virginia
Verified Purchase:Yes
I downloaded the Deluxe software. I live in West Virginia and this year efile for WV is not available due to a new form added to the WV return. I requested a ticket be placed to fix this glitch; however, that has not been done. This is a real inconvenience. I have used this software for many years and regret that e-file is not available.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Eagan, MN
Verified Purchase:Yes
Your H&R Block Premium tax software is simple to use, and your explanations for specific categories are simple to understand.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sioux Falls, SD
Verified Purchase:Yes
Self-employment taxes are complicated. This program walks me through everything I need to file properly and get maximum deductions. I will keep using this program!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Paah
Verified Purchase:Yes
Not intuitive. I have no checks that are meaningful
Cons: Time consuming, Hard to import documents
Value
1
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock