Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(22,264 Reviews)
Rating breakdown 22,264 reviews
5 Stars
14,577
4 Stars
3,971
3 Stars
1,507
2 Stars
860
1 Star
1,349
81%of customers recommend this product.
(
6,226 out of
7,698)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: satisfied person
from WV
Verified Purchase:Yes
I had no issues with downloading and installing the software. Very easy to use and I like the step-by-step questions with the more information buttons.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Waconiauser
from Minneapolis
Verified Purchase:Yes
Thank-you for creating a great product. My taxes are complex, but made easy by this software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Kira, Social Media Team, March 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HSR1
Verified Purchase:Yes
I have been with you a few years now and there is one thing that really bothers me. Each year I receive a small oil and gas royalty. This year it was smaller than the cost of upgrading to the premier program. Perhaps you can include a Schedule E form for simple royalties like mine in your deluxe version.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Thank you for sharing your positive feedback with us! We're glad to hear that you had a good experience overall. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything we can do to enhance your experience and earn that extra star, please let us know in your customer satisfaction survey. We appreciate your business and look forward to exceeding your expectations in the future!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I've been using this software for years and have never had a problem. Timely updates and final check have always been great.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: NWol
from Bay city mi
Verified Purchase:Yes
I reached out to chat support and they were no help at all.
I also had an issue putting in mileage for a door dash. When I would go thru to review it would readd the vehicle. It wasn’t until I notice the form had 4 vehicles listed instead of 2 that I figured out the issue
I also had an issue putting in mileage for a door dash. When I would go thru to review it would readd the vehicle. It wasn’t until I notice the form had 4 vehicles listed instead of 2 that I figured out the issue
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Hohum
Verified Purchase:Yes
Doesn’t handle multiple 199a or QBIs like other programs do.
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Chris1248474
Verified Purchase:Yes
This year i needed form 8911 and it did not have it.
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
A little confusing because I always use the other
on March 1, 2025
Posted by: Amelita
from Washington
Verified Purchase:Yes
I bought this at Home Office the other day, this is the only available software at the store.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Thank you for sharing your positive feedback with us! We're glad to hear that you had a good experience overall. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything we can do to enhance your experience and earn that extra star, please let us know in your customer satisfaction survey. We appreciate your business and look forward to exceeding your expectations in the future!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (15,560) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,304 out of
1,470)
Value
4.4