Customer reviews from HRBlock
H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Average customer rating
4.3
(24,091 Reviews)
Rating breakdown 24,091 reviews
5 Stars
15,619
4 Stars
4,360
3 Stars
1,734
2 Stars
954
1 Star
1,424
81%of customers recommend this product.
(
7,258 out of
8,906)
Customer Reviews for H&R Block Tax Software Premium 2024 - Windows, Mac OS [Digital]
Posted by: Belligerent Ghouls
Verified Purchase:Yes
I thought it would offer more guidance and opportunities to import data, but I had to type in most of my forms, including several with many transactions so I could claim losses. I might look at the competition next year.
Cons: Hard to prepare, Hard to import documents
Value
3
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Tiger42
Verified Purchase:Yes
The software is very helpful. Helps me to do my own taxes.
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: satisfied person
from WV
Verified Purchase:Yes
I had no issues with downloading and installing the software. Very easy to use and I like the step-by-step questions with the more information buttons.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 1, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Waconiauser
from Minneapolis
Verified Purchase:Yes
Thank-you for creating a great product. My taxes are complex, but made easy by this software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Kira, Social Media Team, March 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HSR1
Verified Purchase:Yes
I have been with you a few years now and there is one thing that really bothers me. Each year I receive a small oil and gas royalty. This year it was smaller than the cost of upgrading to the premier program. Perhaps you can include a Schedule E form for simple royalties like mine in your deluxe version.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Joy, Social Media Department, March 3, 2025
Thank you for sharing your positive feedback with us! We're glad to hear that you had a good experience overall. Your feedback is valuable to us as we continuously strive to improve our services. If there's anything we can do to enhance your experience and earn that extra star, please let us know in your customer satisfaction survey. We appreciate your business and look forward to exceeding your expectations in the future!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
I've been using this software for years and have never had a problem. Timely updates and final check have always been great.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, March 3, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: NWol
from Bay city mi
Verified Purchase:Yes
I reached out to chat support and they were no help at all.
I also had an issue putting in mileage for a door dash. When I would go thru to review it would readd the vehicle. It wasn’t until I notice the form had 4 vehicles listed instead of 2 that I figured out the issue
I also had an issue putting in mileage for a door dash. When I would go thru to review it would readd the vehicle. It wasn’t until I notice the form had 4 vehicles listed instead of 2 that I figured out the issue
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, March 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Hohum
Verified Purchase:Yes
Doesn’t handle multiple 199a or QBIs like other programs do.
Response from HRBlockBy Amy, Social Media Team, March 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock